Patient Services Coordinator II

City of Hope; Lancaster (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

City of Hope in California seeks a Patient Office Representative II to check in/out patients and support care teams. The role uses EPIC EMR to verify insurance, enroll patients, collect co-pays, and schedule appointments across departments.

The successful candidate will have at least two years in a medical front office, familiarity with medical terminology, and strong customer service skills to ensure a smooth patient experience in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Two years of medical front office in a clinic or hospital setting.
• Medical Terminology experience required.
• EPIC EMR experience preferred.

Responsibilities

• Check-in and check-out patients for appointments.
• Collect co-pays and reconcile payments.
• Verify insurance information and enroll patients in EPIC portal.
• Schedule and re-schedule complex appointments across departments.
• Serve as liaison between patients and care teams.

Skills

Customer service

Scheduling

Insurance verification

EPIC EMR

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

City of Hope in California seeks a Patient Office Representative II to check in/out patients and support care teams. The role uses EPIC EMR to verify insurance, enroll patients, collect co-pays, and schedule appointments across departments.

The successful candidate will have at least two years in a medical front office, familiarity with medical terminology, and strong customer service skills to ensure a smooth patient experience in a fast-paced setting.