Patient Services Coordinator I - Patient Registration

Illinois Bone & Joint Institute; Morton Grove (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Coordinator I to enhance the patient experience through exceptional customer service. This role is pivotal in welcoming patients, managing appointments, and ensuring smooth office operations. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to patient care. Join a dynamic team where your contributions will directly impact patient satisfaction and operational efficiency. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Minimum one year experience in customer service role, preferably in a medical office.
• Knowledge of medical terminology and insurance eligibility is preferred.

Responsibilities

• Provide exceptional patient-centered customer service and support IBJI teams.
• Manage patient scheduling, registration, and office duties.

Skills

Customer Service

Medical Terminology

EHR (Epic)

Microsoft Office

Insurance Knowledge

Communication Skills

Flexibility

Education

High School Diploma or Equivalent

Tools

EHR Software

Office Equipment

Windows-based Applications

Job description

Description

Summary

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

1. Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
2. Preparing paperwork to facilitate efficient operation and excellent customer service
3. Answering general inquiries
4. Appointment scheduling
5. Phone reception, patient triage, and escalation to appropriate staff
6. Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
7. Check in/out procedures
8. Patient chart management
9. Collection/posting of patient responsibility payments (including copays and deductibles)
10. Insurance verification and Referral management as required
11. Maintains clean and safe work environment
12. Other office duties as assigned

Requirements

1. Education
2. High school diploma or equivalent required
3. Experience
4. Minimum one year experience in customer service role (medical office experience preferred)
5. EHR experience (Epic experience preferred)
6. Skills
7. Knowledge in medical terminology preferred
8. Ability to handle highly confidential, sensitive and non-routine information
9. Familiarity with scheduling and rearranging appointments
10. Possess good working knowledge of Microsoft Office and Windows-based computer applications.
11. Insurance payer and eligibility knowledge
12. Must be a team player
13. Able to work in a fast-paced environment and have a flexible schedule as needed
14. Neat, professional appearance
15. Strong written and verbal communication skills
16. Results oriented with concern for appropriate process.
17. Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.