Patient Services Coordinator – Front Desk & Scheduling

Sioux Center Health; Aberdeen (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera St Luke's Hospital is seeking a Front Desk/Patient Scheduler to be the first point of contact for patients, handling in-person and phone interactions. You will coordinate appointment scheduling, register patients, and support the provider's Care Team in coordinating patient flow.

The role requires effective communication, basic data collection, and confidentiality. You will work with a multidisciplinary team to ensure smooth operations and timely patient care.

Qualifications

• Less than 1 year related experience and or training.

Responsibilities

• Maintains timely flow of patients including coordinating appointment scheduling, greeting patients, visitors, and co-workers in a prompt, courteous and helpful manner.
• Checks patients in at desk and gathers demographic, insurance information and co-pays as appropriate.
• Answers multi-line telephone and routes calls promptly; does not leave caller on hold.
• Alerts appropriate personnel to urgent messages/issues that require immediate attention.
• Assist provider and nurse with support duties such as making copies, opening mail, completing forms, making referrals, running reports, and faxing items.
• Maintain patient records in an orderly fashion and ensure confidentiality; complete prior authorizations on procedures ordered by the provider.

Education

High School or GED Equivalent

Job description

Avera St Luke's Hospital is seeking a Front Desk/Patient Scheduler to be the first point of contact for patients, handling in-person and phone interactions. You will coordinate appointment scheduling, register patients, and support the provider's Care Team in coordinating patient flow.

The role requires effective communication, basic data collection, and confidentiality. You will work with a multidisciplinary team to ensure smooth operations and timely patient care.