Patient Services Coordinator Downtown

US Fertility; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional 개발

Performance-based bonus opportunities

Generous paid time off and holidays

Fertility Discount Program

Job summary

US Fertility is seeking a Patient Services Coordinator for the RMA of New York in Downtown, Manhattan. The role handles front-desk tasks, appointment scheduling, patient communications, and chart preparation while ensuring accurate insurance information and timely payments.

You will join a nationally respected network of fertility centers and support ongoing patient care with a collaborative team. A high school diploma and comfort with Microsoft Office are required, with college degrees

Qualifications

• High School Diploma required; Associate's or Bachelor's preferred.
• Strong verbal and reading skills.
• Basic familiarity with computers and office devices.
• Familiarity with computer applications (Microsoft Office).
• Medical office experience is a plus; interest in reproductive medicine required.

Responsibilities

• Interact with patients; practice effective, courteous communication.
• Work the front desk and answer phones; schedule appointments.
• Prepare charts; ensure forms are used properly.
• Collect patient payments and verify insurance information.
• Exercise good judgement and take initiative.
• Demonstrate interpersonal skills and professional disposition.

Skills

Verbal communication

Reading skills

Interpersonal skills

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—includingRMA of New York—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a full-time Patient Services Coordinatorto join our team atRMA of New Yorkin Downtown, New York.

• Schedule:Monday through Friday; 8:00 AM to 4:30 PM Eastern Time with a weekend rotation at the Eastside office on Madison Ave (6:45 AM to 12:00 PM or 7:00 AM to 3:00 PM with shift times assigned based on practice needs) and two holidays per year.
• Compensation: $18.00 to $19.50 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Services Coordinator will:

• Interacting with patients; practicing effective, courteous communication
• Working the front desk
• Answering telephone and scheduling appointments
• Preparing charts; consistently ensuring appropriate forms are used
• Collecting patient payments due at the time of service; verifying accurate insurance information
• Good judgement and takes initiative.
• Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition.
• Passionate about providing excellent patient care.
• Ability to work independently and as part of the team.

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• A successful candidate must possess a High School Degree, Associates or bachelor's preferred.
• Strong verbal and reading skills.
• Basic familiarity with computers and office devices.
• Familiarity with computer applications (Microsoft Suite).
• Medical office experience is a plus, interest in the field of reproductive medicine a must.

More important than any single credential, however, is theright person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essentialto fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long‑term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.