Patient Services Coordinator CSD PRN

AdventHealth; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

AdventHealth Orlando is seeking a Patient Services Coordinator to enhance operational efficiency at the Center for Sleep Disorders. This role involves coordinating schedules, resolving patient inquiries, and ensuring compliance with therapy requirements, while providing outstanding customer service within a thriving healthcare community.

Benefits

Benefits from Day One

Paid Days Off from Day One

Qualifications

• Basic Life Support (BLS) certification required.

Responsibilities

• Coordinate schedules and appointments for patients.
• Serve as first responder to patient issues.
• Ensure compliance with therapeutic devices and supplies.

Skills

Customer Service

Communication

Job description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift : Days Monday through Friday - 8am to 4:30pm (flexible start time up to 9am)

The community you’ll be caring for: AdventHealth Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

Under general supervision, the Patient Services Coordinator coordinates the operational aspects of the Center for Sleep Disorders. Coordinates all related schedules and appointments, directs patients to appropriate physicians, obtains all necessary authorizations and remains in continuous communication with Preaccess and Sleep Clinical teams. Serves as a first responder to patient issues and works to find solutions to any barriers presented. Coordinates with durable medical equipment (DME) providers to ensure patients receive all needed therapeutic devises and supplies while actively tracking compliance data to maintain patients’ therapy adherence. Coordinates and facilitates with Medical Directors to obtain and regulate patient prescription requirements for both DME and pharmaceuticals. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Responds to patient and physician inquires and referrals and directs to the appropriate physician/physician group based upon the patient’s condition. Responds to customer/patient letters, email correspondence, telephone inquiries or direct questions from patients, administrators or hospital staff securing necessary information to resolve issues within specific timeframes.
• Based upon recommended protocol, coordinates all aspects of scheduling and admission. Ensures all team members responsible to the success of the study procedure are available and that they understand their complementary roles. Creates the necessary accounts and ensures that all preparations are in order.
• Monitors and processes daily, weekly and monthly reports and Schedule List to ensure expeditious scheduling of patients. Reviews patient encounters and assesses errors delaying insurance authorizations and corrects edits on accounts to facilitate clean processes from referral to authorization and onto scheduling. Monitors team mailbox, and/or email inbox, researches questions, patient account activity and other related account documentation, responding within defined timeframes.Monitors Daytime Polysomnographic Studies/PAPnaps assessing for quality of recordings and Artifact resolution.
• Identifies appropriate area with Patient Access/Patient Financial Services, directs patient account issues for resolution, including escalation to direct supervisor and/or manager.

The expertise and experiences you’ll need to succeed :

• Basic Life Support (BLS)

About the company

AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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