Patient Services Coordinator

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 32,000 - 40,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking a dedicated referral coordinator for its Home Care team in the United States.

This role focuses on collecting and documenting patient referral information, coordinating with home care disciplines, and ensuring timely, accurate communication from hospital to home.

Qualifications

• High School Diploma / GED Required
• At least two (2) years related experience in medical supply, home health, patient service and/or customer service work Required
• Computer literacy and data entry skills required
• Strong oral and written communication skills
• Strong organizational skills

Responsibilities

• Take accurate and complete referrals to the home care department.
• Complete all data entry of received information into the home care information system.
• Hand-off communication of all referrals to the involved home care disciplines.
• Complete initial referral requirements, including confirmation of insurance coverage, obtaining physician orders, supply order entry, coordination of delivery timing and place with the interdisciplinary team
• Timely updating of all patient information in the home care information system
• Proactively contact all assigned home care patients to assure that reorder needs are met timely and accurately
• Coordinate with warehouse operations to ensure patient reorders are met timely and accurately
• Coordinate with biomed and clinical team to ensure preventive maintenance on durable medical equipment occurs before due date
• Coordinate patient discharge per CHOP policy and regulatory guidelines
• Perform other duties as assigned by Home Care management

Job description

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

SHIFT

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Perform accurate, timely and complete collection and documentation of patient referral information from external sources. Communicate and coordinate referral information with all home care disciplines and referral sources as required to provide continuum of care from hospital to home. Timely communication with existing home care patients to meet their ongoing needs for enteral feeds, respiratory supplies, and durable medical equipment. Coordinate and document reorders, physician orders, and delivery schedules for assigned patients.

What You Will Do

• Responsible for taking accurate and complete referrals to the home care department.
• Responsible for completing all data entry of received information into the home care information system.
• Responsible for hand-off communication of all referrals to the involved home care disciplines.
• Responsible to complete initial referral requirements, including but not limited to confirmation of insurance coverage, obtaining physician orders, supply order entry, coordination of delivery timing and place, etc with the interdisciplinary team
• Responsible for timely updating of all patient information in the home care information system
• Responsible for proactively contacting all assigned home care patients to assure that their reorder needs are met timely and accurately.
• Responsible to work with the warehouse operations team to assure that patient’s reorders needs are met timely and accurately
• Responsible for timely and accurate patient information, reorder entry and note documentation into the home care information system
• Responsible to coordinate with biomed and clinical team to ensure preventative maintenance on durable medical equipment occurs before due date
• Responsible for coordinating the patient discharge process for assigned patients per CHHC/CHOP policy and all regulatory and accrediting agency guidelines
• Perform other duties as assigned by Home Care management

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least two (2) years related experience in medical supply, home health, patient service and/or customer service work Required

Skills and Abilities

• Computer literacy and data entry skills required. (Required proficiency)
• Strong oral and written communication skills. (Required proficiency)
• Strong organizational skills. (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE

$23.20 - $28.95 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.