Patient Services Coordinator

US Oncology Network-wide Career Opportunities; Oregon, Newport (IL, RI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Coordinator to enhance patient experience at their Newport location. This role involves managing patient appointments, handling inquiries, and ensuring compliance with healthcare standards. The ideal candidate will demonstrate strong adaptability, commitment to quality service, and proficiency in Microsoft Office tools. Join a supportive team where your contributions will directly impact patient care and satisfaction. This full-time position offers a competitive salary within a collaborative environment focused on excellence in patient services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Qualifications

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office required.

Responsibilities

• Register and schedule appointments for patients efficiently.
• Answer, screen, and direct incoming calls to appropriate personnel.
• Collect and file patient forms, updating demographics and insurance.

Skills

Microsoft Outlook

Microsoft Office Word

Microsoft Excel

Adaptability

Work Commitment

Quality Commitment

Education

High School Diploma

Tools

Computer Systems

Job description

Overview

Patient Services Coordinator

Willamaette Valley Cancer Institute is looking for a Patient Services Coordinator to join their location in the Newport area. This role would register and schedule appointments for patients in a efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The general pay scale for this position at WVCI is $18.00-$28.13. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.

Employment Type: Full Time, 0.8 FTE

Benefits: M/D/V, Life Ins., 401(k)

Location: Newport, OR

Responsibilities

• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

• High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.