Patient Services Coordinator

The US Oncology Network; Englewood (NJ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health, dental and vision plans

401(k) retirement plan

PTO and holiday pay

Tuition reimbursement

Job summary

A comprehensive cancer care provider is seeking an experienced Patient Service Coordinator in Englewood, NJ. The role involves scheduling new patients, managing appointments, and maintaining patient records. Candidates must have at least 3 years of office experience, preferably in a medical setting, along with excellent communication skills and proficiency in various computer systems. The position offers a salary range of $18-$24 per hour, along with a comprehensive benefits package.

Qualifications

• At least 3 years of office experience, preferably in a medical office.
• Ability to handle sensitive patient information confidentially.
• Capacity to work long periods sitting and using a computer.

Responsibilities

• Schedule new patients and manage appointment changes.
• Obtain and enter authorizations and referrals in patients' charts.
• Collect co-pays and document patient interactions.

Skills

Excellent communication skills

Proficiency with computer systems

Experience in medical office

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Englewood at our Swedish location.

We realize that it sounds cliché but it is true—taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), and those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $18.00-$24.00. Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term disability insurance; long‑term disability insurance; Employee Assistance Program; PTO; holiday pay; tuition reimbursement; and employee paid critical illness and accident insurance.

Responsibilities

• Schedule new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancel or reschedule appointments according to physician schedule changes; notify appropriate clinic personnel.
• Obtain and enter all authorization and correspondence relating to referrals in patients' charts and computer.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Obtain necessary pre‑certification as required. Handle new patient referrals, gather necessary information, assign the patient account number and schedule appointment.
• Collect co‑pays, deductible and other out‑of‑pocket amounts at time of visit. Maintain primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
• Handle incoming phone calls from patients needing to schedule or reschedule appointments.
• Provide patients with accurate and legible appointment cards. Document no‑shows in patient’s chart for missed visits. Follow up with patient to reschedule any missed appointments and arrange for patients to have financial counseling as needed.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Cover for other front office functions as requested.

Qualifications

High School diploma or equivalent required. Position requires at least 3 years of office experience, medical office preferred. Have excellent communication skills, written and verbal. Proficiency with computer systems is required. Microsoft Outlook, Word, and Excel a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and is regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye‑hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites.

All qualified candidates are required to pass a background check and non‑federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case‑by‑case basis for exemptions to this requirement in accordance with applicable law.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.