Patient Services Coordinator

Austin Regional Clinic: ARC; Cedar Park (TX); On-site; USD 20,664 - 26,174; Full time

Job summary

Austin Regional Clinic in Cedar Park, TX is seeking a front desk / patient services associate to join our busy clinic. You will book appointments, verify insurance eligibility, collect payments, check patients in/out, and support daily operations in a patient-centered environment.

Ideal candidates demonstrate excellent customer service, strong communication, and the ability to handle multiple tasks while maintaining HIPAA compliance and professional conduct.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment.
• Experience in a medical setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Book and verify patient appointments and balances.
• Greet and check in/out patients.
• Verify insurance eligibility.
• Collect payments and balance cash drawer.
• Print receipts and documents.
• Respond to emergencies and messages.
• Register patients and set up accounts when needed.
• Handle on-site release of information requests.
• Maintain HIPAA compliance and company policies.
• Perform other duties as assigned.

Skills

Medical insurance knowledge

Customer service

Windows PC skills

10-key keyboarding

Interpersonal skills

Teamwork

Prioritization

Communication

Problem solving

Education

High school diploma or GED

Job description

About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of Central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more.

Job Details

Purpose: Serves as an initial point of contact in a clinic setting by performing check‑in/check‑out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions

• Book appointments utilizing the computer system. When booking, confirm and/or modify demographic information and notify patient of account balance.
• Greet patients and check them in on the computer system.
• Verify insurance eligibility using online resources, Medifax, etc.
• Ensure appropriate paperwork is complete and up‑to‑date and scan insurance card, if applicable.
• Collect payments from patients, post amounts, and balance the drawer for end‑of‑day deposit.
• Print face sheets, receipts, and other necessary documents.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirm in advance patient appointments.
• Run reschedule reports and book rescheduled appointments as necessary, ensuring reports are accurate and current.
• Verify Worker’s Compensation claims, ensure documentation is complete, and perform follow‑up.
• Assist patients with setting up payment plans.
• Issue receipts for payment.
• Book follow‑up appointments.
• Adhere to all company policies, including but not limited to OSHA, HIPAA, compliance, and Code of Conduct.
• Maintain regular and dependable attendance.
• Follow the core competencies set forth by the Company, available on CMSweb.
• Work holiday shift(s) as required by Company policy.

Other Duties and Responsibilities

• May perform patient registration functions by collecting and entering demographic and insurance information into the computer system to set up patient accounts.
• Create master deposit as directed.
• Handle sorting and distribution of Rightfax documents.
• Process onsite release of information requests.
• Priority on‑site sorting, scanning, numbering loose papers.
• Run wait‑list report and distribute as directed.
• Perform other duties as assigned.

Qualifications

Education and Experience

• Required: High school diploma or GED. Experience using a PC in a Windows environment.
• Preferred: Experience working in a medical setting.

Knowledge, Skills, and Abilities

• Knowledge of medical insurance.
• Excellent customer service skills.
• Excellent computer, 10‑key, and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem‑solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen, and adapt responses to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job duties.

Work Schedule

Monday‑Friday, 8:00 am – 5:00 pm.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.