Patient Services Coord/Receptionist

The US Oncology Network; Lone Tree (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Wellness program

Health savings account

Flexible spending accounts

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee Assistance Program

PTO and holiday pay

Tuition reimbursement

Employee paid critical illness and-acc

Job summary

Rocky Mountain Cancer Centers in Lone Tree, CO, is seeking an experienced Patient Service Coordinator/Receptionist for the breast surgery clinic. You will coordinate patient appointments, diagnostic testing, and surgical consultations while ensuring a seamless patient experience across a multidisciplinary team.

The role requires 3+ years of office experience, excellent communication, and proficiency with computer systems. Competitive pay and comprehensive benefits accompany the position.

Qualifications

• Excellent communication skills and professional interaction with patients and staff.
• Strong organizational abilities and attention to detail in a fast-paced oncology clinic environment.
• Experience delivering high levels of patient care and service in a medical office is preferred.

Responsibilities

• Greets patients with a warm, welcoming smile and checks them in.
• Schedules new and return appointments per physician/office guidelines; cancels/reschedules as needed.
• Obtains referrals and associated information for patient charts and scheduling.
• Schedules outpatient appointments and testing on request.
• Collects co-pays, deductibles, and other near-term patient charges at visit.
• Answers incoming calls regarding scheduling and rescheduling.

Skills

Excellent communication

Organizational skills

Customer service

Attention to detail

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator/Receptionist supporting our breast surgery clinic in Lone Tree.

We are seeking a detail-oriented Scheduler to support a multidisciplinary team dedicated to delivering comprehensive breast care. This role is responsible for coordinating patient appointments, diagnostic testing, and surgical consultations while ensuring a seamless experience for patients and providers. Success in this position requires excellent organizational skills, professionalism, and a commitment to outstanding patient service.

Salary Range: $18.29-$25.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements:
Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

• Greats patients with a warm and welcoming smile and checks them in.
• Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains correspondence relating to referrals in patients charts and computer.
• Schedules outpatient appointments/testing upon request.
• Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents no shows in patient’s chart for missed visits. Follows up with patient to reschedule any missed appointments. Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.

Qualifications

High School diploma or equivalent required. Position requires at least 3 year office experience, medical office preferred. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool.