Patient Services Coord

US Oncology Network-wide Career Opportunities; Englewood (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Rocky Mountain Cancer Centers SE Division in Colorado seeks an experienced Patient Service Coordinator to schedule patient appointments, manage phone inquiries, and coordinate front-office activities across Aurora, Centennial, Englewood, and Littleton.

The role requires at least 3 years of office experience, strong communication skills, and proficiency with MS Office. Travel to multiple clinics is possible, with a competitive salary range and comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office preferred.
• Excellent communication skills, written and verbal.
• Proficiency with computer systems and MS Office applications.

Responsibilities

• Schedules returning and treatment appointments in the computer system per physician/office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies clinic personnel.
• Sends out outpatient appointments/testing.
• Handles incoming calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards; follows up for missed appointments.
• Arranges for patients to have financial counseling as needed.
• Protects patient confidentiality and follows front-office policies.
• Covers for other front-office functions as requested.

Skills

Communication

Customer service

Oral communication

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in our SE Division. This position may travel to Aurora, Centennial, Englewood and Littleton.

We realize that it sounds cliche but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $18.29-$26.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

• Schedules returning appointments and treatment appointments in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Sends out outpatient appointments/testing
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested

Qualifications

High School diploma or equivalent required. Position requires at least 3 year office experience, medical office preferred. Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Background Check & Other Requirements

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Closing note

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.