Patient Services Concierge: Front Desk & Records

Mountain Region; Monument (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Penrose - St. Francis Health Services in Colorado Springs is seeking a Patient Service Representative to provide comprehensive clerical support in a physician clinic, including reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team and patients to identify needs, maintain accurate demographic data, schedule appointments, manage medical charts, and assist with payments at time of service.

Qualifications

• High School Diploma or GED required.
• Experience with medical records, billing, and referrals is preferred.
• Knowledge of medical terminology and patient privacy practices is beneficial.

Responsibilities

• Greet patients and assist with inquiries while maintaining professional conduct.
• Verify and update demographics in the electronic health record.
• Process information for records, referrals, billing, and treatment.
• Schedule and adjust patient appointments.
• Maintain confidential patient charts and collect payments at point of service.

Skills

Strong organizational skills

Excellent communication

Clerical experience

Medical office procedures

Education

High School Diploma or GED

Job description

Penrose - St. Francis Health Services in Colorado Springs is seeking a Patient Service Representative to provide comprehensive clerical support in a physician clinic, including reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team and patients to identify needs, maintain accurate demographic data, schedule appointments, manage medical charts, and assist with payments at time of service.