Patient Services Concierge

Capital Health System, Inc.; Houston (TX); On-site; USD 23,419 - 28,722; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

FSA

Retirement plan

Paid time off

Job summary

Capital Health is seeking a friendly receptionist to support our patient access team. You will handle phones, schedule appointments, verify insurance, and help with registration at check-in.

The role requires basic Microsoft Office skills and familiarity with medical terminology. Ideal candidates have at least one year in a healthcare front desk or related customer service role and strong communication abilities.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Special Training: Proficient computer skills; basic Microsoft office skills.
• Familiarity with excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously.
• Routes patient calls to appropriate area/individual.
• Schedules and cancels appointments.
• Prepares for day, reviews eligibility and phone reports.
• Greets patients and visitors professionally.
• Performs registration to ensure demographics and insurance information is accurate.
• Collects co-payments and balances at check-in/out according to policy.
• Ensures HIPAA and other regulatory guidelines are followed.

Skills

Medical terminology

ICD-10 codes

CPT codes

Excellent communication

Customer service

Microsoft Office

Excel

Education

High School diploma or equivalent

Medical office certification preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Capital Health is seeking a friendly receptionist to support our patient access team. You will handle phones, schedule appointments, verify insurance, and help with registration at check-in.

The role requires basic Microsoft Office skills and familiarity with medical terminology. Ideal candidates have at least one year in a healthcare front desk or related customer service role and strong communication abilities.