Patient Services & Clinic Admin Specialist

Swain Community Hospital - A Duke Lifepoint Hospital; Bryson City (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Paid time off and holidays

Tuition assistance and 401(k)

Wellness programs and gym discounts

Job summary

Swain Community Hospital, part of Lifepoint Health and affiliated with Duke Lifepoint, seeks a Medical Office Assistant to support daily clinic operations, including patient scheduling, registration, records management, billing, and administrative tasks. The role also assists healthcare providers and maintains a safe, organized environment for patients and staff.

Join a dedicated team delivering quality care across the Swain Family Care department, providing patient-focused services and

Qualifications

• High school diploma or equivalent required.
• Previous medical office or healthcare experience preferred.
• Strong organizational, communication, and customer service skills.
• Excellent attention to detail and ability to maintain confidential patient records.
• Proficiency in computer applications and EMR systems; ability to learn scheduling software.
• Requires critical thinking and ability to work independently.
• Ability to work in a fast-paced, stressful environment and prioritize tasks.
• Ability to collaborate with providers and staff to support quality patient care.

Responsibilities

• Schedules and registers patients; coordinates appointments and referrals.
• Maintains accurate patient information in the EMR with confidentiality.
• Greets patients; answers calls; responds to routine inquiries.
• Prepares and maintains examination rooms, equipment and supplies.
• Reviews orders and obtains informed consent for procedures as appropriate.
• Posts charges; collects copayments and balances; assists with billing tasks.
• Assist with end-of-day reconciliation and deposits.
• Performs general administrative duties; ensures patient safety and privacy.

Skills

Patient scheduling

Records management

Communication

Customer service

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

Swain Community Hospital, part of Lifepoint Health and affiliated with Duke Lifepoint, seeks a Medical Office Assistant to support daily clinic operations, including patient scheduling, registration, records management, billing, and administrative tasks. The role also assists healthcare providers and maintains a safe, organized environment for patients and staff.

Join a dedicated team delivering quality care across the Swain Family Care department, providing patient-focused services and