Patient Services Call Center Agent

Houston Dose; Houston (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Houston Methodist is seeking a Call Center Agent to assist internal and external customers with routine and emergent service requests. You will handle a large volume of inbound and outbound calls, identify caller needs, and provide solutions while documenting interactions.

The role emphasizes professional, courteous communication and patient safety. Ideal candidates possess a high school diploma, at least two years of related experience, and strong English language skills for clear written and

Qualifications

• Two years of related experience required.
• Sufficient proficiency in speaking, reading, and writing English.
• Ability to communicate effectively with patients, physicians, family members and co-workers.

Responsibilities

• Answers phone calls and greets callers professionally and courteously.
• Collaborates with department by communicating patient care information clearly.
• Manages workload, prioritizes tasks, and supports team members.
• Maintains documentation and uses Epic to record patient interactions.

Skills

Customer service

Communication

English proficiency

Education

High School diploma or equivalent education

Job description

Houston Methodist is seeking a Call Center Agent to assist internal and external customers with routine and emergent service requests. You will handle a large volume of inbound and outbound calls, identify caller needs, and provide solutions while documenting interactions.

The role emphasizes professional, courteous communication and patient safety. Ideal candidates possess a high school diploma, at least two years of related experience, and strong English language skills for clear written and