Patient Services Bilingual Specialist

Mortenson Dental Partners; Sioux Center (IA); Remoto; USD 19.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Life Insurance

Flexible spending accounts

Paid Time Off & 6 paid holidays

Employee Stock Ownership Plan

401K

Daily Pay

Professional development assistance

Free continuing education

Employee assistance program

Descrizione del lavoro

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support the Patient Services Team. This full-time remote role requires fluency in English and Spanish and involves scheduling appointments, data entry, and delivering excellent patient service.

The ideal candidate will have 1 year of bilingual customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Competenze

• Minimum 1 year in a professional bilingual customer service or contact center role.
• Fluent in English and Spanish (written and spoken).
• Able to multi-task while speaking with patients over the phone and in writing.

Mansioni

• Handle inbound calls from patients to schedule appointments.
• Maintain professional, friendly, and accurate data entry into systems.
• Ensure timely phone coverage and high-quality service to patients.

Conoscenze

Bilingual English/Spanish

Customer service

Phone etiquette

Multitasking

Verbal/Written communication

Formazione

High School diploma

Strumenti

Genesys

Google Workspace

Descrizione del lavoro

Bilingual Inbound Call Center Rep

Job ID:

Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky)

Job Type: Full-time Remote

Weekly hours: 40

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.

Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.

The start date for this training class will be December 2, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.

What You’ll Love About Us

A Positive, Team-Oriented Culture

We believe in supporting one another and celebrating successes, big or small.

Opportunities for Growth

We’re committed to helping you advance your skills and reach your career goals.

Work-Life Balance

Flexible scheduling and an environment that respects your personal time.

Your voice matters

We encourage feedback and innovation at every level.

Benefits of being part of the Mortenson Dental Partners Team

• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• FREE continuing education opportunities
• Employee assistance program

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills
• Must be fluent in English and Spanish

Desirables

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone

Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen.

We are an equal-opportunity employer and consider all qualified candidates equally.