Patient Services Bilingual Specialist

Mortenson Dental Partners; Texas; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life Insurance

Flexible spending account

Paid Time Off & 6 holidays

Employee Stock Ownership Plan

Daily Pay

Employee assistance program

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Representative to support the Patient Services Team. You will handle inbound calls, schedule appointments, and maintain accurate patient data in our systems, using English and Spanish in a fast-paced environment.

The role requires 1 year of bilingual customer service experience, a high school diploma, and proficiency with basic computer tools. Remote option with in-state training and equipment logistics provided.

Qualifications

• 1 year using English and Spanish languages in a professional setting.
• Experience in a call center or customer service role preferred.
• Ability to multitask while handling calls and data entry.
• Fluency in both English and Spanish is required.

Responsibilities

• Answer inbound calls in a timely and professional manner.
• Schedule and cancel patient appointments and update patient records accurately.
• Maintain high-quality customer service and patient interactions.
• Communicate in Spanish while entering information in English.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Written communication

Basic computer skills

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Telephone

Job description

Bilingual Inbound Call Center Rep Job ID: 1007

Location: Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky)

Job Type: Full-time Remote

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.

Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. Dental knowledge is a plus.

The start date for this training class will be December 2, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.

We believe in supporting one another and celebrating successes, big or small.

Opportunities for Growth

We’re committed to helping you advance your skills and reach your career goals.

Flexible scheduling and an environment that respects your personal time.

Benefits of being part of the Mortenson Dental Partners Team

• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• Daily Pay
• Employee assistance program

• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Effectively converses in Spanish while entering information into systems in English.
• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills
• Must be fluent in English and Spanish
• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone