Patient Services Bilingual Specialist

Mortenson Dental Partners; Butlerville (IN); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid Time Off

Life Insurance

Flexible spending account

Daily Pay

Professional development assistance

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support our Patient Services Team. The role handles inbound calls, assists new and existing patients with scheduling at our dental offices, and requires fluency in English and Spanish.

The position is full-time and remote, with a 40-hour workweek and a December 2, 2026 training class start. In-state candidates may come for one in-person day to collect equipment; out-of-state hires will have equipment shipped after I-9

Qualifications

• 1 year using both English and Spanish languages in a professional capacity.
• Must be fluent in English and Spanish.
• Basic computer skills

Responsibilities

• Delight patients by creating a kind, gracious environment.
• Answer telephone calls in a timely and professional capacity.
• Maintain quality while meeting minimum expectation levels.
• Accurately schedule and cancel patient appointments and input correct patient data.
• Follow scheduling guidelines to ensure profitable calendars for dentists and hygienists.
• Promote a team-first attitude with positive communication among coworkers.
• Converse in Spanish while entering information in English.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Data entry

Job description

Bilingual Inbound Call Center Rep

Job ID: 1007

Location: Must live in one of the following states (Utah, Nebraska, Iowa, Georgia, South Carolina, Texas, Indiana, Ohio, or Kentucky)

Job Type: Full-time Remote

Weekly hours: 40

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.

Previous customer service experience and the ability to multitask while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a "smile in their voice", a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.

The start date for this training class will be December 2, 2026. New hires must be available to meet virtually to provide I-9 documents before the start date provided on the offer. In-state hires will have one in-person day to pick up equipment. Out-of-state hire equipment will be shipped after I-9 documents are confirmed.

What You'll Love About Us:

• A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.
• Opportunities for Growth: We're committed to helping you advance your skills and reach your career goals.
• Work-Life Balance: Flexible scheduling and an environment that respects your personal time.
• Your voice matters: We encourage feedback and innovation at every level.

Benefits of being part of the Mortenson Dental Partners Team

• Benefits are available after 60 days of employment
• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• FREE continuing education opportunities
• Employee assistance program

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a "team first" attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills
• Must be fluent in English and Spanish

Desirables

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone

Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.

We are an equal-opportunity employer and consider all qualified candidates equally.