Patient Services Associate - Reading Room Coordinator

Michigan Medicine; Ann Arbor (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

Michigan Medicine in Ann Arbor is seeking a patient-operations support professional to serve as the primary contact for radiologists and residents and to manage imaging workflows.

You will handle calls, direct inquiries, upload imaging studies into Sectra, and monitor multiple lists in MiChart, ensuring timely staffing of overnight reports and coordination with the PACS team.

Qualifications

• Demonstrates a high standard of teamwork by adaptability, dependability, flexibility, and willingness to share information.
• Ability to work independently in a fast-paced environment.
• Strong organizational skills with prioritization abilities.
• Professionalism, attention to detail, and ability to accept feedback.
• Strong written communication skills with correct spelling and grammar.
• Strong interpersonal and verbal communication skills, including active listening.
• Reliability, including excellent attendance.
• HS diploma or equivalent.
• 2–3 years in direct customer service with patient interaction.
• Basic knowledge of medical terminology.
• Availability to work holidays.

Responsibilities

• Be the primary point of contact for radiologists and residents.
• Answer incoming calls and direct inquiries appropriately.
• Upload external imaging studies into Sectra accurately.
• Manage Sectra read lists and monitor MRI clearance pages.
• Monitor ER, Inpatient lists, and protocol worklists in MiChart.
• Assign/reassign studies and communicate with radiologists as needed.
• Interface with PACS Team and User Support to resolve issues.
• Assist radiologists with daily work and training of new staff.

Skills

Teamwork

Independence

Organization

Written communication

Verbal communication

Reliability

Education

High School diploma or equivalent

Tools

MiChart

Sectra

Medicom

Microsoft Teams

Job description

Job Summary

• Be the primary point of contact for radiologists and residents.
• Answer incoming calls and direct inquiries appropriately.
• Upload external imaging studies into Sectra accurately and efficiently.
• Manage Sectra read lists.
• Monitor the ER and Inpatient lists in Sectra.
• Monitor protocol worklists in MiChart.
• Manage `Results Tracker' list and 'All Read' list throughout the day as per daily demand.
• Assign/reassign studies to other divisions as required.
• Assign studies to radiologists if needed.
• Email 3D lab for images when requested by radiologist.
• Page/call/communicate with providers as requested by radiologists.
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Signing into Microsoft Teams Page when arriving.
• Updating RRC of the day in Sharepoint.
• Monitoring MRI Clearance Microsoft Teams page.
• Update job board with doctor assignments.
• Monitor fax machine.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Ensure overnight 1800 preliminary reports are staffed timely.
• Check Qgenda for doctor assignments.
• Assist radiologists with daily work, including research.
• Assist in assigning medical students to a Resident/Fellow.
• Maintain cleanliness to the Reading Room Coordinator area and light cleaning/stocking when necessary.
• Assist in the training of new employees.
• Collecting paperwork from technologists when needed.
• Processing FFR (Heartflow requests) when needed.
• Monitor Teams groups associated with your Reading Room.
• Send paperwork to HIM for scanning when needed.
• Prepare patient files for diabetic PET patients when needed.
• Load images into Citrix and MIM.

Required Qualifications*

• Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.
• Demonstrates the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
• Demonstrates strong organizational skills with the ability to prioritize work effectively.
• Demonstrates professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.
• Demonstrates strong written communication skills, including correct spelling and proper grammar.
• Demonstrates strong interpersonal and verbal communication skills, including active listening.
• Demonstrates reliability, including maintaining excellent attendance.
• High School diploma or equivalent.
• Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.
• Basic knowledge of medical terminology.
• Availability to work holidays are required.

Desired Qualifications*

• Knowledge of MiChart is preferred.
• Knowledge of Medicom is preferred.
• Knowledge of Sectra is preferred.
• Knowledge of Microsoft Teams is preferred.
• Previous experience in healthcare or radiology environment.
• Knowledge of health system policies and procedures.
• Basic understanding of radiology workflows, terminology, and imaging systems.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday-Friday 8:00am-6:00pm (40 Hours each week, Day off will vary)

Work Locations

UH, Mott and Pavilion

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.