Patient Services Associate II - Jefferson Primary Care Chalfont - Full-Time Days

Thomas Jefferson University & Jefferson Health; Langhorne (Bucks County); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate to enhance the patient experience through professional check-in and check-out processes. This role emphasizes courteous interactions with patients and visitors, ensuring a smooth flow of operations while adhering to regulatory standards. Join a dedicated team committed to providing compassionate care and making a difference in the community. This position offers an opportunity to grow within a nationally ranked healthcare system, where your contributions will be valued and impactful.

Benefits

Sign-On Bonus

Qualifications

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check-in and check-out activities for patients.
• Obtains pre-certifications and verifies insurance for procedures.
• Ensures compliance with HIPAA privacy and security requirements.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. This role involves obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point-of-service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and/or pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, on phone or in person.
5. Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description

Education:

High School Diploma or equivalent required.

Experience:

Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

1700 Horizon Drive, Chalfont, Pennsylvania, United States of America

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, making communities healthier, and preparing future professionals through education and research. Jefferson comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students.

Jefferson Health is a nationally ranked, not-for-profit healthcare system, serving patients through 32 hospital campuses and over 700 outpatient and urgent care locations across the region. Jefferson Health Plans has been providing health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to equal educational and employment opportunities for all, regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap, disability, or other protected groups.