Patient Services Associate II - Feasterville Family Health - Full-Time Days

Jefferson Health; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Associate II to enhance the patient experience. This role involves managing patient arrivals and departures, ensuring efficient flow within the practice, and maintaining compliance with healthcare regulations. As a vital part of the team, you will interact with patients and visitors, process appointments, and handle insurance verifications using the EPIC system. Join a compassionate organization committed to high-quality care and innovative research, where your contributions can make a real difference in the community.

Benefits

Sign-On Bonus

Healthcare Benefits

Retirement Plan

Paid Time Off

Continuing Education Opportunities

Qualifications

• Customer service and patient-facing healthcare experience preferred.
• HS Diploma or equivalent required.

Responsibilities

• Processing patient check-ins and check-outs efficiently.
• Obtaining pre-certifications and verifying insurance.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma

Tools

EPIC

Job description

Patient Services Associate II - Feasterville Family Health - Full-Time Days

Join to apply for the Patient Services Associate II - Feasterville Family Health - Full-Time Days role at Jefferson Health

Job Details

• SIGN ON BONUS FOR ELIGIBLE NEW HIRES
• Office Location: 1665 Bustleton Pike, Feasterville-Trevose, PA

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the Jefferson Experience by ensuring prompt and courteous treatment of all patients and visitors, maintaining an efficient flow of patients to examination rooms. It involves processing check-ins and check-outs, point-of-service activities, and scheduling patient appointments via EPIC. The role also includes escalating patient and provider concerns as appropriate, greeting and interacting with patients/visitors professionally, and adhering to HIPAA and other regulatory standards. Other duties may be assigned as needed.

Qualifications

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Details

• Shift: Rotating (United States of America)
• Worker Sub Type: Regular

Additional Information

Jefferson Health is a nationally ranked, comprehensive healthcare system committed to providing high-quality, compassionate care, advancing health through education, and conducting innovative research. We are an equal opportunity employer dedicated to diversity and inclusion.