Patient Services Associate II -Endocrine Specialists - Lansdale Full-Time Days

Jefferson Health; Lansdale (Montgomery County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Associate II to enhance the patient experience by managing arrival and departure activities, obtaining pre-authorizations, and ensuring compliance with regulatory standards. This full-time role emphasizes courteous treatment of patients and efficient flow within the practice.

Benefits

Sign on bonus for eligible new hires

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check-in and check-out, point of service activities.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Greets and interacts with patients/visitors professionally.

Skills

Customer service

Patient-facing healthcare

Education

HS Diploma or equivalent

Job description

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Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre-certifications and/or pre-authorizations for procedures, verifies insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

• Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors professionally, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Job Description

Education:

HS Diploma or equivalent required.

Experience

Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

125 Medical Campus Drive, Lansdale, Pennsylvania, United States of America

About Jefferson Health

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, community health, education, and research through its various colleges and hospitals. Jefferson Health is ranked among the top 15 non-profit healthcare systems nationally and operates numerous facilities and outpatient locations.

Jefferson is committed to equal opportunity employment and education, welcoming applicants regardless of age, race, color, religion, sexual orientation, gender identity, marital status, pregnancy, national origin, military or veteran status, disability, or other protected groups.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

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