Patient Services Associate II -Endocrine Specialists - Lansdale Full-Time Days

Thomas Jefferson University & Jefferson Health; Lansdale, Buffalo (Montgomery County, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience through professional management of arrival and departure activities. This role emphasizes courteous treatment and efficient patient flow, ensuring compliance with HIPAA regulations. Join a team dedicated to reimagining healthcare and providing high-quality clinical care. If you're passionate about customer service and making a difference in the healthcare sector, this opportunity is perfect for you!

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Processes check-in and check-out, schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Greets and interacts with patients and visitors professionally.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally managing arrival and departure activities related to visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors, ensuring an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point of service activities, and schedules patient appointments via EPIC.
2. Obtains pre-certifications and pre-authorizations for procedures.
3. Maintains an efficient practice flow and escalates patient or provider concerns as appropriate.
4. Greets and interacts with patients and visitors professionally, both in person and over the phone.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulations.
6. Performs other duties as assigned or requested.

Job Description

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

125 Medical Campus Drive, Lansdale, Pennsylvania, United States of America

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, community health, professional training, and research. Founded in 1824, Jefferson comprises 10 colleges and three schools offering 200+ programs to more than 8,300 students. Jefferson Health, ranked among the top 15 non-profit healthcare systems nationally, operates 32 hospital campuses and over 700 outpatient and urgent care locations, serving millions annually. Jefferson Health Plans has been providing health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal opportunity employment and education, respecting all individuals regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, citizenship, military or veteran status, disability, or any other protected class.