Patient Services Associate II - Center City - Full-Time Days

Jefferson Health; Philadelphia (Philadelphia County); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

The Patient Services Associate II at Center City, Philadelphia, is responsible for greeting patients, processing arrival and departure, and coordinating appointments using EPIC. This role supports the Jefferson Experience by delivering courteous service and efficient patient flow.

Candidates should have a high school diploma, strong communication, and the ability to multitask in a fast-paced environment, with a focus on HIPAA compliance and patient privacy.

Formación

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to multi-task and handle time-sensitive workloads.

Responsabilidades

• Interacts with patients and staff to ensure smooth check-in and check-out.
• Processes scheduling of appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations as needed.
• Maintains HIPAA privacy and security standards.
• Escalates patient or provider concerns when appropriate.

Conocimientos

Customer service

HIPAA compliance

Data entry

Scheduling

Communication

Educación

HS Diploma or equivalent

Descripción del empleo

Patient Services Associate II - Center City - Full-Time Days### Patient Services Associate II - Center City - Full-Time DaysApply: Philadelphia, PA: Full time: Posted Today: REQ-0039605**Number of Positions In Requisition**1**Job Details**The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.**Job Description** **Summary** The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. **Job Duties*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)* Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.* Obtains pre certifications and/or pre authorizations for procedures.* Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.* Greets and interacts with patients/visitors in a professional manner, on phone or in person.* Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.* Other duties as requested or assigned. **Minimum Qualifications*** HS Diploma or equivalent required.* Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload. **Physical Demands** Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Jefferson University Physicians**Primary Location Address**901 Walnut Street, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.