Patient Services Associate - Health Connections - FT - Day

stormontvail

Topeka (KS)

Hybrid

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

Stormont Vail Health is seeking a Patient Service Associate in Topeka to handle high-volume calls and coordinate patient transfers with a focus on timely, accurate service. You will assist with scheduling, triage, and communications across departments to support patient care.

The role emphasizes cross-functional teamwork, registration duties, and adherence to hospital policies, with a hybrid remote work setup and no travel requirements.

Qualifications

Knowledge of age appropriate protocols regarding transfer and trauma calls.
Ability to accurately document all inquiries into database for statistical purposes.

Responsibilities

Paging of Critical Time sensitive needs and patient care requests.
Coordinate transfers from referring physicians and enter information into Transfer Module/Sharepoint.
Assign hospitalist to ER patients admitted as in-patient or observation.
Schedule hospital discharge appointments and notify patients by phone or mail.
Review demographic information and enter patient information/chief concern for after-hours triage.
Answer incoming calls, reschedule appointments, direct calls to staff, cancel appointments as requested.
Register clients for classes/events sponsored by Stormont Vail Health.
Maintain EMSystem with updated bed status and diversions.
Cross-train and backup for registration or other admin duties.
Collaborate with other departments to ensure quality service.
Participate in weekly huddles and use problem solving to improve processes.

Skills

Age-appropriate protocols

Documentation accuracy

Education

High School Diploma / GED

Bachelor’s Degree

Job description

Position Status

Full time Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information

Exemption Status: Non-Exempt

A Brief Overview

The Patient Service Associate position is a non-clinical position whose primary responsibility is to the providers and patients. This position is accountable to receive and process a high volume of incoming calls from community callers, physicians/staff in a timely and professional manner. PSA's are responsible for paging of all patient care requests; most specifically paging of critical time sensitive needs. The PSA must respond quickly and accurately to avoid delay in patient care. They coordinate all transfers from referring physicians into Stormont Vail Health. PSA's schedule hospital discharge follow up appointments for patients discharged from Stormont Vail Health. The PSA works closely with all providers/nursing staff to insure patients are cared for in a timely and efficient manner.

Education Qualifications

High School Diploma / GED Required
Bachelor's Degree Preferred

Experience Qualifications

2 years Healthcare experience. Preferred
2 years Customer service experience. Preferred

Skills and Abilities

Knowledge of age appropriate protocols regarding transfer and trauma calls. (Required proficiency)
Ability to accurately document all inquiries into database for statistical purposes. (Required proficiency)

What you will do

Responsible for paging of Critical Time sensitive needs. Paging of all patient care requests.
Coordination of all transfers from referring physicians and entering information into the Transfer Module and Sharepoint.
Assignment of hospitalist to ER patients admitted to Stormont Vail Health as in-patient of observation.
Responsible for hospital patient discharge appointments for both Cotton O'Neil and non- Cotton O'Neil patients and notifying patient of appointment either by phone or letter.
Responsible for reviewing demographic information and entering patient information/chief concern into Nursing queue for after- hours nurse triage requests.
Answers all incoming calls, reschedules patient appointments for physicians and/or PA's when provider is out of office. Directs calls to appropriate staff. Responsible for cancelling of patient appointments when requested and sending info to the provider office.
Responsible for registration of clients of various classes/events sponsored by Stormont Vail Health.
Responsible for maintaining the state wide EMSystem with accurate updated info regarding bed status, diversions, bed drills.
Cross-train and acts as back up for registration or other administrative peers.
Works collaboratively with personnel in other departments to insure quality service to clients.
Maintains a strong communication system within the department to facilitate prompt accurate service to clients.
Participates in weekly huddles; utilizes A3 problem solving to improve processes & develop standard work.
Receives incoming telephone calls; screens and appropriately routes calls to other departments and medical staff as appropriate.
Participates in monthly staff meetings.

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid

Scope

No Supervisory Responsibility

No Budget Responsibility

Physical Demands