Patient Services Associate (FT - Days)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate to enhance patient experiences by efficiently managing patient registrations and insurance verifications. This full-time position requires strong communication skills and a background in customer service, with opportunities for professional growth within a leading healthcare provider.

Benefits

Competitive pay

Health and retirement benefits

Life and disability insurance

Paid time off

Educational benefits

Financial and mental health resources

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in computer and Microsoft Office skills.
• Experience with healthcare EHR applications is preferred.

Responsibilities

• Gathers patient information and verifies insurance.
• Ensures proper referrals and authorizations are on file.
• Communicates out-of-pocket costs to patients.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Associates degree in healthcare or business administration

Tools

Microsoft Office

EPIC

Cerner

Job description

Patient Services Associate (FT - Days)

Apply locations: Philadelphia, PA | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: REQ-0009688

Job Details

Patient Services Associate - 7:00AM - 3:30PM. Every other weekend required.

Job Description

Job Summary
Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity, and answers phones for outpatient visits. Gathers worker’s compensation or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned. Requests photo ID and insurance cards, scanning copies. Records complete and accurate demographic and insurance information. Enters orders and confirms medical necessity for outpatient visits, if appropriate. Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.

Uses RTE (Real Time Eligibility), Phreesia, or payer websites to verify patients’ insurance coverage and benefits including patient’s out-of-pocket liability. Ensures proper referral and authorizations are on file as needed. Completes all activities with adherence to departmental and institutional protocols. Assures regulatory and compliance requirements are met. Achieves individual and team performance metrics. Communicates and collects out-of-pocket liability from patients at the time of service. Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Emergency Department:

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications such as EPIC, Cerner. Knowledge of medical terminology and/or third-party insurance coverage including managed care plans. Strong verbal and written communication and customer service skills. Meticulous attention to detail.

Outpatient/Admissions:

Proficient with computer and Microsoft Office skills.

Minimum Education and Experience Requirements

Education: High School Diploma or GED required; Associates degree in healthcare or business administration preferred. Also includes schools like Medical Assistant programs. No listings of Bachelor’s degree or relevant experience alone.

Experience: Minimum 3 years of customer service experience in customer-facing roles for outpatient/admissions or emergency department settings. Prior registration experience in Emergency Department preferred. Current Jefferson Seamless Access Representatives with at least 1 year of experience will also be considered as meeting the experience requirement.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

We offer a comprehensive total rewards package including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources, and more.

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About Us

Jefferson has a nearly 200-year history of advancing healthcare from Center City Philadelphia. Our mission is "We Improve Lives." We are dedicated to providing high-quality clinical care, community health, education, and research. Jefferson Health is a top-ranked not-for-profit healthcare system serving the Philadelphia region and beyond.