Patient Services Associate - Center City (FT Days)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Associate for their Bridge Program in Center City. This full-time role focuses on enhancing the patient experience by managing front desk operations, verifying insurance, and ensuring compliance with healthcare regulations. Candidates should possess a High School Diploma and have a background in customer service or healthcare. Benefits include health insurance, tuition reimbursement, and opportunities for career advancement.

Benefits

New Hire Bonus for eligible candidates

Top-tier health insurance

Opportunities for career advancement

Employee discounts on products and services

Generous ETO/PTO

Tuition Reimbursement

Qualifications

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Process check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
• Greet and interact with patients/visitors professionally, in person or on the phone.
• Adhere to HIPAA privacy and security requirements.

Skills

Customer service

Patient-facing experience

Education

High School Diploma or equivalent

Job description

Patient Services Associate - Bridge Program - Center City (FT Days)

Join to apply for the Patient Services Associate - Bridge Program - Center City (FT Days) role at Jefferson Health.

Job Details

The Bridge Program provides person-centered care for people with substance use disorder.

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The PSA I supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Job Responsibilities

1. Process check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Greet and interact with patients/visitors professionally, in person or on the phone.
3. Maintain efficient practice flow and escalate concerns as appropriate.
4. Adhere to HIPAA privacy and security requirements and ensure compliance with all applicable regulatory standards.
5. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Benefits

• New Hire Bonus for eligible candidates
• Top-tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Work Details

Workday Day shift (United States of America)

Employment Type: Full-time, Regular

Location

833 Chestnut Street, Philadelphia, PA, United States