Patient Services Associate - BHSL

Uasys; Little Rock (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Holiday leave

Education discount for staff

Retirement plan with employer match

Life Insurance

Career Training

Merchant discounts

Pharmacy concierge delivery

Job summary

University of Arkansas for Medical Sciences (UAMS) is seeking a Patient Services Associate (PSA) in the Behavioral Health Service Line to support the Women's Inpatient Unit. The PSA works under supervision to provide clerical and patient care support, including processing medical records for admissions and discharges and unit receptionist duties.

Through mandatory conflict management training within six months of hire, the PSA helps identify and mitigate disruptive behaviors, while supporting

Qualifications

• High school, GED, or formal education equivalent
• 1 year of work experience in the Health Care field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Responsibilities

• The Registered Nurse (RN) delivers nursing care for patients within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards.
• The RN is responsible to adhere to the standard of care defined by UAMS, ANA, and Standards for specialty patient population with support and mentoring by other team members.
• Collects and documents assessment data.
• Develops a Plan of Care (POC) per standard.
• Implements POC including medical order and interdisciplinary approach.
• Evaluates the progress of patient toward attainment of desired outcomes.
• Provides effective patient/family education/discharge planning.
• Administers medication per standard including drug information to patients/families.
• Acts as a resource/supports others.
• Delivers patient care using the principles of the defined nursing modality.
• Delegates care based on UAMS standards, legal and regulatory requirements, specific job description and individual level of education and training.
• Contributes to a positive work environment that is conducive to clinical education while serving as a resource for student nurses and staff.
• May perform other duties as assigned.

Skills

Communication skills

Follow instructions

Guest care communication

Education

High school diploma or GED

UAMS PCT and PSC courses

Formal health care education equivalent

Job description

Closing Date:

10/24/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

Regular

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

Department:

ICE | BHSL Womens PRI 5N IP C

Summary of Job Duties:

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Qualifications:

Minimum Qualifications:

• High school, GED, or formal education equivalent
• 1 year of work experience in the Health Care field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Additional Information:

Responsibilities:

The Registered Nurse (RN) delivers nursing care for patients within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards. The RN is responsible to adhere to the standard of care defined by UAMS, ANA, and Standards for specialty patient population with support and mentoring by other team members.

• Collects and documents assessment data.
• Develops a Plan of Care (POC) per standard.
• Implements POC including medical order and interdisciplinary approach.
• Evaluates the progress of patient toward attainment of desired outcomes.
• Provides effective patient/family education/discharge planning.
• Administers medication per standard including drug information to patients/families.
• Acts as a resource/supports others.
• Delivers patient care using the principles of the defined nursing modality.
• Delegates care based on UAMS standards, legal and regulatory requirements, specific job description and individual level of education and training.
• Contributes to a positive work environment that is conducive to clinical education while serving as a resource for student nurses and staff.
• May perform other duties as assigned.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Pre-employment Screening Requirements:

Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Standing, Walking

Frequent Physical Activity:

Manipulate items with fingers, including keyboarding, Sitting, Talking

Occasional Physical Activity:

Kneeling, Lifting, Pulling, Pushing

Benefits Eligible:

Yes