Patient Services Associate

Texas A&M University Health Science Center; Dallas (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, +

12-15 days of annual paid holidays

Paid sick leave

Paid vacation

Retirement system enrollment

Health and Wellness programs

LinkedIn Learning access

Tuition assistance

Job summary

Texas A&M University Health Science Center in Dallas is seeking a Patient Services Associate I to support the Clinical Affairs department. You will handle front-desk duties, greet patients, verify insurance, collect payments, and help enter treatment codes and PHI.

Ideal candidates bring organizational skills for a fast-paced environment. This staff position requires a high school diploma or equivalent, with experience in a general office setting; bilingual (Spanish/English) is a plus and

Qualifications

• Education and Experience: High school diploma or equivalent combination of education and experience
• Two years of related experience in a general office setting
• Knowledge of word processing and spreadsheet applications
• Knowledge of standard office protocol and the use of standard office equipment
• Knowledge of the use of a multi-line phone system
• Preferred Education and Experience: Some college credit hours
• More than two years of related experience in a general office setting
• Cashier experience
• Bilingual in a language (Spanish/English)

Responsibilities

• Patient Service Associate - Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures.
• Greets and checks in patients, assisting them with their questions and needs.
• Verifies patients’ insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.
• Financial - Collects payments for services and documents payments in electronic medical records. Handles patient’s financial accounts. Balances monies received and creates a report for designated personnel.
• Treatment Code Data Entry - Assists Clinic Coordinator with entering treatment codes, assists in processing patient refunds and assists in collection of PHI.

Skills

Word processing

Spreadsheet

Multi-line phone system

Bilingual Spanish/English

Education

High school diploma or equivalent

Some college credit hours

Tools

Electronic medical records

Job description

Job Title

Patient Services Associate

Agency

Agency Texas A&M University Health Science Center Department Clinical Affairs

Proposed Minimum Salary

Salary range: $19.56/hour

Job Location

Location: Dallas, Texas

Job Type

Staff

Job Description

Our Commitment: Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are: A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research, and team-based health care delivery.

What we want: The College of Dentistry is looking for a Patient Services Associate I to serve in the department of Clinical Affairs. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine.

Requirements

• Education and Experience: High school diploma or equivalent combination of education and experience
• Two years of related experience in a general office setting
• Required Knowledge, Skills, and Abilities: Knowledge of word processing and spreadsheet applications
• Knowledge of standard office protocol and the use of standard office equipment
• Knowledge of the use of a multi-line phone system
• Preferred Education and Experience: Some college credit hours
• More than two years of related experience in a general office setting
• Cashier experience
• Bilingual in a language (Spanish/English)

Responsibilities

• Patient Service Associate - Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures.
• Greets and checks in patients, assisting them with their questions and needs.
• Verifies patients’ insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.
• Financial - Collects payments for services and documents payments in electronic medical records. Handles patient’s financial accounts. Balances monies received and creates a report for designated personnel.
• Treatment Code Data Entry - Assists Clinic Coordinator with entering treatment codes, assists in processing patient refunds and assists in collection of PHI.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

Equal Opportunity Statement

Equal Opportunity/Veterans/Disability Employer.

The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees. External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.