Medical Assistant Associate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Retirement match

Tuition Reimbursement

Growth opportunities

Quality training

Job summary

The West Ann Arbor Health Center Parkland Plaza, part of Michigan Medicine, seeks compassionate medical assistants to support ambulatory care for adults and children. The role involves direct patient care, room preparation, and documentation in MiChart within scope of practice.

Responsibilities include patient intake, vitals, medication administration, and basic lab testing, with adherence to clinic protocols.

Qualifications

• Knowledge of clinical workflows, patient care, and basic medical terminology.
• Experience assisting in ambulatory care or clinical settings.
• Ability to perform basic medical procedures and document in patient records.

Responsibilities

• Assist with clinical procedures and patient intake.
• Take vitals, medical histories and prepare forms.
• Administer medications per standing orders and policy.
• Perform point-of-care testing and document results.
• Maintain clean and stocked treatment rooms and stock supplies.
• Enter orders and update patient information in MiChart.

Skills

Clinical workflows knowledge

Patient care experience

Medical terminology familiarity

Education

High school diploma or GED

Medical Assistant program completion

Healthcare professional program coursework/enrollment

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Perks And Benefits

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings
• Tuition Reimbursement
• Growth opportunities to higher seniority positions
• Management that provides quality training and direction

Job Summary

The West Ann Arbor Health Center Parkland Plaza is an Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The 2-story facility is located 380 Parkland Plaza in Ann Arbor. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

BASIC FUNCTION AND RESPONSIBILITY

To perform and assist with clinical procedures, maintain equipment, perform laboratory procedures and provide direct patient care.

Patient Intake

Responds to general patient inquiries about clinic operations within their scope of practice.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

Rooms patients (virtually and in person) and performs standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.

May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).

Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate.

Patient Care

Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.

Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.

Performs medical laboratory/Point of Care (POC) testing and assists providers per competency or formal training with direct patient care that may include treatments, tests, or procedures.

Quality Control testing of POC equipment.

May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.

Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.

Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).

Queue and pend medication renewals.

Take pictures and/or upload media (excluding ophthalmology) according to Ambulatory Care guidelines.

Observes patient status, report changes, and document accordingly.

Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.

Informs patients of normal test results within their scope of practice.

Documents into MiChart within scope of practice.

Administrative And Clinical Workflow Support

Efficiently and effectively prepares and organizes clinical and procedure rooms with appropriate equipment and supplies.

Continuously tracks the clinic patient flow, identifies holdups, and notifies patients if the schedule runs behind.

Cleans, stocks, and organizes clinic spaces (exam and supply rooms).

Maintains inventory and may manage PAR levels when appropriate.

Processes forms and in basket messages through MiChart.

May assist with prescription or procedure prior authorizations within scope of practice.

Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.

Transport and prepares surgical instruments for sterile processing.

Supports orientation and/or shadowing opportunities as assigned.

Participate in regulatory readiness processes.

Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MIChart upgrades, or operational meetings)

Responsible if assigned and trained to vaccine reconciliation including Vaccines for Children (VFC) and all duties associated with this duty.

Perform other related duties within scope of practice as assigned.

SUPERVISION RECEIVED

General supervision is received from Administrative Manager, Medical D

Physical Requirements

This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Required Qualifications

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1-3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology

Desired Qualifications

• Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1 - 3 years).
• Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).

Preferred Qualifications

Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1 - 3 years).

Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA).

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday- Friday with some evening shifts and Saturday rotation.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.