Patient Services Assistant (Full-Time)

hhhn; City of Plattsburgh (NY); On-site; USD 35,000 - 47,000; Full time

Job summary

HHHN is seeking a Patient Services representative to support administrative and patient care activities in a Health Center. The role requires greeting patients, handling calls and faxes, and ensuring accurate patient data and insurance information at check-in.

The position emphasizes scheduling, payment collection, and coordination of referrals while maintaining confidentiality and professional service across all interactions. Evening and Saturday mornings are included in the schedule.

Qualifications

• High School Diploma or equivalent required or best suited.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Assist patients, team members, providers with calls and faxes.
• Identify emergencies and take appropriate actions.
• Forward calls and correspondence to the appropriate team member.
• Enter and verify patient demographics and insurance information.
• Schedule or reschedule appointments to maximize provider availability.
• Collect co-pays and balances; discuss sliding fee program.
• Process referrals not needing prior authorization; assist with follow-ups.
• Reconcile payment batches; report discrepancies to supervisor.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EMR

Billing knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center to include evening and Saturday morning shifts.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour.