Patient Services Assistant (Full-Time)

hhhn; New York (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

HHHN is seeking a patient services associate at the Ticonderoga Health Center to perform administrative and patient support duties. You will greet patients, manage calls, verify demographics and insurance, schedule appointments, and collect copays as part of a patient-centered care team.

The role requires a High School Diploma or equivalent, experience in a medical office, and strong communication skills. Candidates must maintain confidentiality and support a seamless patient experience across

Qualifications

• Greet patients and visitors promptly and professionally.
• Assist patients and staff with calls, faxes, and messages.
• Identify emergencies and take appropriate actions.
• Enter and verify patient demographics and insurance data.
• Schedule and reschedule appointments to optimize provider time.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Assist with incoming/outgoing calls and faxes.
• Identify emergencies and take appropriate actions.
• Enter and verify patient demographics and insurance information.
• Schedule/reschedule appointments to maximize provider availability.
• Collect copays and explain sliding fee program.
• Check out patients and process referrals.
• Reconcile daily payments and report discrepancies.
• Open/close departments per policy and procedure.
• Maintain confidentiality of patient records.
• Respond to insurance inquiries and route appropriately.
• Attend trainings and meetings.
• Assist with training of other Patient Services staff.
• Classify and barcode documents for EMR.
• Review policies before releasing medical records.
• Other duties as assigned.

Skills

Customer service

Phone support

Medical office experience

Education

High School Diploma or equivalent

Tools

EMR

Billing knowledge

Microsoft Office

Job description

Proposed Schedule: 40 hours per week. Shifts will vary between the hours of 7:30am-4:30pm Monday-Friday and will include a Saturday rotation at Ticonderoga Health Center.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour.