Patient Services Advocate (PSA) - Full-Time - Westside

CareSpot Urgent Care; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with monthly incentive

Paid vacation & sick time

Medical, dental, vision benefits

401(k) with company match

Job summary

CareSpot Urgent Care in Jacksonville, FL is hiring a Patient Services Advocate to deliver an exceptional patient experience from check-in to check-out. You will greet patients, verify insurance, collect payments, and guide registration while keeping patients informed about wait times for a smooth visit.

Ideal candidates have a high school diploma, strong organizational and interpersonal skills, and at least two years in a medical front office or customer service role.

Qualifications

• Minimum two years’ experience in customer service and medical front office setting.
• BLS certification is required.
• Ability to pass Level II background screening and AHCA clearance.

Responsibilities

• Greet patients upon arrival and answer calls, gathering information to determine needs and provide resolutions.
• Guide patients through registration, verify insurance, and collect payments.
• Inform patients of wait times using the queuing process to ensure efficient visits.
• Assist with patient feedback collection
• Record charges and payments to support billing and daily deposit reconciliation.

Skills

Customer service

Front office

Interpersonal communication

Organizational skills

Education

High school diploma or equivalent

BLS certification

Job description

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.

CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare. Open seven days a week with extended hours, our urgent care locations offer easy online scheduling in addition to walk-in and call-ahead options. Over the past 20 years, we have grown steadily across Florida, expanding access to care for the whole family near home, work, and play. That's everyday healthcare made even easier.

POSITION SUMMARY

What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check-in to check-out. This includes:

• Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
• Guiding patient in registration processes, including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

What you’ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

• Competitive pay with monthly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.

Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do.

• Compassion: Treating our customers and team members with consideration and kindness
• Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust
• Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members
• Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers

A few requirements:

• Minimum two years’ experience in customer service and medical front office setting is preferred
• BLS certification
• Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - https://info.flclearinghouse.com/