Patient Services Advocate (PSA) – Full-Time – Oakleaf

CareSpot; Orange Park (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with monthly incentive

Generous paid time off starting day 1

Medical, dental, vision and wellness

401k with company match

Job summary

CareSpot is hiring a Patient Services Advocate to deliver an exceptional patient experience from entrance to departure. You will greet patients, guide registration, verify insurance, and manage payments while maintaining a calm, friendly and efficient front-desk workflow.

The role emphasizes strong organizational and communication skills, with preference for prior medical front-office or customer service experience in a busy healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Excellent organizational and interpersonal communication skills.
• Preferably two years of experience in a medical front office or customer service setting.

Responsibilities

• Greet patients upon arrival and promptly answer incoming calls, gathering information to determine needs and provide resolutions.
• Guide patients through registration processes including verification of insurance and payment collection.
• Utilize patient queuing to inform about wait times and ensure efficient visits.
• Assist with patient feedback collection.
• Accurately recording charges and payments to support patient billing and daily reconciliations.

Skills

Organizational skills

Interpersonal communication

Calm under pressure

Customer service

Education

High school diploma or equivalent

Tools

Medical billing knowledge

Job description

Are you looking to join a mission driven values oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space Then come join us at CareSpot CareSpot proudly serves communities across Florida with a commitment to improving how people experience healthcare Open seven days a week with extended hours our urgent care locations offer easy online scheduling in addition to walk in and call ahead options Over the past 20 years we have grown steadily across Florida expanding access to care for the whole family near home work and play Thats everyday healthcare made even easier

POSITION SUMMARY

What youll be doing We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a CareSpot clinic providing exemplary customer service from check in to check out

What youll be doing

• Greeting patients upon arrival and promptly answering incoming calls gathering information to determine callers needs and provide resolutions
• Guiding patient in registration processes including verification of insurance and payment collection
• Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
• Assisting with patient feedback collection
• Accurately recording charges and payments to support patient billing and preparing the daily deposit & reconciliation log

What youll bring to the table

A high school diploma or equivalent excellent organizational & interpersonal communication skills the ability to remain calm and supportive towards our patients in busy or stressful situations and preferably two years experience in a medical front office or customer service setting Bonus points if you have medicalinsurance billing knowledge

Why youll love working with us

CareSpot believes in taking care of our team members as effectively as our team members take care of our patients As a part of our team youll have access to several benefits including but not limited to Competitive pay with monthly incentive planGenerous paid time off PTO that starts accruing on your first day with us Full TimePart Time onlyMedical dental vision and other wellness benefits Full Time only401k with company match Full Time onlyBy joining our team you will also have the opportunity to be a key contributor to our culture Culture is the environment we create to engage our patients and each other Our culture is key to our success and your happiness within the Company Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm We can best accomplish this through incorporating our core values into everything we do Compassion Treating our customers and team members with consideration and kindness Authenticity Ensuring that all interactions with customers and team members instill confidence and trust Respect Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment Inspiring all team members to confidently deliver quality and convenient care to our customers

A few requirements

Minimum two years experience in customer service and medical front office setting is preferredBLS certificationAbility to pass a Level II background screening and clearance through AHCA Agency for Healthcare Administration httpsinfoflclearinghousecom