Patient Services Advocate III

AltaMed Health Services; Santa Ana (CA); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Employee Discounts

Pet Care Insurance

Job summary

AltaMed Health Services in Santa Ana, CA is seeking a Patient Services Advocate III to welcome patients and manage front-office interactions with compassion and respect. You will support patient-focused care and mentor the PSA team, improving service delivery while maintaining a positive patient experience.

The role requires strong communication, problem-solving, and leadership capabilities, with bilingual proficiency strongly preferred.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience required, 2 years preferred.
• 1 year leadership experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcomes and attends to patients; creates a positive front-office experience.
• Assists in delivering patient-focused care through strong communication and problem-solving.
• Mentors and trains PSA team to meet department goals.

Skills

Bilingual English/Spanish/Mandarin/Cay

Customer service

Leadership

Education

High School diploma or equivalent

Job description

Position Title: Patient Services Advocate III

Location: Santa Ana, CA 92704

Description:

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Lead is a member of the health care team by assists in the delivery of patient-focused care by demonstrating excellent communication and problem‑solving skills. Lastly, the Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Minimum Requirements

• High School diploma or equivalent required.
• Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist, 2 years of experience preferred.
• Minimum 1 year leadership experience preferred.
• Minimum 6 months of experience as a PSA or in an equivalent health care role required.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$26.25 - $30.84 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Remote Type:

In Person

About US:

As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed:

Click Here

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.

Equal employment opportunity, including veterans and individuals with disabilities.