Patient Services Advocate III

altamed; Anaheim (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement savings

Flexible Spending Accounts

Paid Time Off

Paid CME Days

Tuition Reimbursement

Employee Discounts

Pet Care Insurance

Job summary

AltaMed Health Services Corp. is seeking a Patient Advocate Services III to warmly welcome patients and manage front-office needs with compassion and respect.

The Lead will mentor the PSA team and support department goals while helping deliver patient-focused care with superb communication and problem-solving. The role requires a high school diploma, relevant healthcare or customer service experience, and a preferred leadership background with bilingual abilities to assist a diverse patient

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year experience in customer service or as a greeter/receptionist; 2 years preferred.
• Minimum 1 year leadership experience preferred.
• Minimum 6 months as a PSA or related healthcare role required.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and assist all patients; create a positive front-office experience.
• Mentor and train PSA team; support department goals and objectives.
• Assist in delivering patient-focused care through strong communication and problem-solving.

Skills

Customer service

Leadership

Communication

Bilingual

Education

High School diploma

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Lead is a member of the health care team by assists in the delivery of patient-focused care by demonstrating excellent communication and problem‑solving skills. Lastly, the Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Minimum Requirements

• High School diploma or equivalent required.
• Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist, 2 years of experience preferred.
• Minimum 1 year leadership experience preferred.
• Minimum 6 months of experience as a PSA or in an equivalent health care role required.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$26.25 - $30.84 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.