Patient Services Advocate II

AltaMed; El Monte (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) retirement plan

Flexible Spending Accounts

Commuter FSA

Career Advancement

Paid Time Off

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed is seeking a Patient Services Advocate to warmly welcome patients and manage front office needs, ensuring a positive experience while coordinating with the care team.

The role requires a High School diploma, 1–2 years of customer service, and bilingual abilities; a valid BLS certification is required. This position offers competitive benefits and the chance to contribute to affordable, compassionate care.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service/reception experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification required per AHA/Red Cross guidelines.

Responsibilities

• Welcome and assist patients to create a positive front office experience.
• Assist in delivery of patient-focused care and demonstrate communication skills.
• Collaborate with health care team to manage patient needs and expectations.

Skills

Customer service

Multilingual

Communication

Education

High School diploma or equivalent

BLS certification

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Minimum Requirements

• High School diploma or equivalent required.
• Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or receptionist- preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$25.00 - $29.38 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.