Patient Services & Admin Assistant (PRN)

135 Aurora Health Care Southern Lakes, Inc.; Lakeland (FL); On-site; USD 28,000 - 41,000; Part time

Job summary

Advocate Health’s Lakeland facility is seeking a part-time PRN administrative assistant to support scheduling, patient registration, and clerical tasks in the Hyperbaric Medicine department. The role covers PTO/LOA periods with clinic hours Monday–Friday 8:00–4:30 and no holiday coverage.

Responsibilities include greeting patients, coordinating appointments, processing co-pays, and maintaining records and reports using Microsoft Office tools.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.

Responsibilities

• Greets patients and visitors, collects insurance co-payments, and responds to routine information requests.
• Schedules and maintains calendar of appointments, meetings, and travel.
• Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system.
• Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records.
• Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently.
• Operates and maintains office equipment and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.

Skills

Multi-tasking

Customer service

Scheduling

Communication

Organization

Education

High School Graduate

Tools

Microsoft Office

Excel

PowerPoint

Access

Job description

Advocate Health’s Lakeland facility is seeking a part-time PRN administrative assistant to support scheduling, patient registration, and clerical tasks in the Hyperbaric Medicine department. The role covers PTO/LOA periods with clinic hours Monday–Friday 8:00–4:30 and no holiday coverage.

Responsibilities include greeting patients, coordinating appointments, processing co-pays, and maintaining records and reports using Microsoft Office tools.