Patient Services

Mid-State Health Center; Plymouth (NH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

403(b) retirement plan with match

Paid time off and holidays

Tuition reimbursement

Professional development support

Flexible spending accounts

Life, cancer, and accident insurance

Employee assistance program

Job summary

Mid-State Health Center is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and assist with daily office operations. You will help maintain patient records with attention to privacy and accuracy, ensuring a professional and welcoming environment.

The role requires at least a high school diploma, strong customer service skills, and familiarity with scheduling and basic insurance processes. Prior healthcare front-desk experience is preferred but not required.

Qualifications

• Minimum of a high school diploma or GED; strong customer service orientation.
• Ability to greet patients professionally and answer phones clearly and politely.
• Familiarity with scheduling, demographics, and basic insurance information.

Responsibilities

• Greet and assist patients and families in a courteous, efficient manner.
• Schedule patient appointments and manage reminders and documentation.
• Maintain accurate patient records and protect confidential information per HIPAA policies.
• Coordinate with clinical/administrative staff to ensure smooth patient flow.

Skills

Customer service

HIPAA compliance

Scheduling

Phone etiquette

Education

High school diploma or GED

Tools

Cerner

Microsoft Office

Office equipment

Job description

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more.With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another.We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real.Mid-State Health Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.ORGANIZATIONAL MISSION: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless of their ability to pay.GENERAL SUMMARY OF DUTIES: Responsible for performing clerical functions including answering phones, scheduling patient appointments and greeting patients in an efficient, professional and courteous manner.SUPERVISION RECEIVED: Reports to Office ManagerESSENTIAL FUNCTIONS:Patient Interaction & SupportPolitely greet and assist patients, visitors, and familiesAnswer questions regarding appointments, services, and clinic processesProvide excellent customer service in-person, by phone, or via digital channelsWorks efficiently to assist with flow of patients through the office. Working in multiple scheduling platforms.Comply with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records.Scheduling & RegistrationSchedule new and follow-up appointmentsVerify and update patient demographics and insurance informationCheck patients in and outManage appointment reminders and follow-up communicationsEnsures that patients are scheduled properly and appointments are confirmed. Accurately books, coordinates and reschedules patients’ appointments as needed.Maintains visiting specialist schedules, new patient paperwork, scheduling, consents and check in.Billing & InsuranceCollect co-pays, outstanding balances, and required documentationExplain basic billing questions or escalate as neededProcess insurance verifications and authorizationsAdministrative & Clerical TasksCommunicate effectively and clearly; works effectively with co-workers as a team member and performs duties of other clerical personnel.Manage incoming calls, messages, and emailsMaintain organized and accurate patient recordsPerform data entry and document managementCoordinate with clinical and administrative staffSupplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.Accessing CernerPerforms other duties as assigned.Operational SupportAssist with waiting room management and patient flowFollow HIPAA guidelines and internal policiesSupport quality improvement initiativesHandle patient concerns or route them appropriatelyThe job holder must demonstrate competencies applicable to the job position.EDUCATION: High school diploma or GED.EXPERIENCE: Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Knowledge of medical terminology desirable. Word processing and computer experience.SKILL LEVELS:Level IBasic Customer service skillsLearning medical terminology and insurance basicsWorks under close supervisionLevel IIStrong knowledge of insurance plans and workflowsIndependent decision-making within guidelinesLess supervision requiredLevel IIIDeep understanding of HER systems, insurance and complianceHigh autonomyAdvanced conflict resolutionOften involved in process improvementKNOWLEDGE and ABILITIES:Plan, organize, delegate and supervise.Evaluate the effectiveness of existing methods and procedures; developing, analyzing, and revising processes.Operate a variety of office equipment and computer programs.Apply policies and procedures.Set priorities among multiple requests.Interact with patients, medical and administrative staff, public effectively.Communicate clearly and effectively in person, in writing, or by phone.Comply with established policies and procedures.Plan and perform diversified duties requiring knowledge of patient relations and medical information management fields.Computer literate with proficiency in Microsoft Office applications.Basic financial skills, as well as analytical skills for trend and situational analysis desired.Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.Physical DemandsSedentary Work: Ability to remain seated at a workstation for extended periods.Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, phone, and office equipment.Visual Requirements: Sufficient vision to read printed materials and computer screens.Auditory Requirements: Ability to hear and respond to phone calls, conversations, and office sounds.Mobility: Occasional walking, bending, or reaching for files, supplies, or equipment.Lifting: May occasionally lift or move objects up to 50 lbs (e.g., office supplies or small packages).Mental DemandsConcentration & Attention to Detail: Ability to maintain focus and accuracy when handling data, reports, or multiple tasks.Decision-Making: Make sound judgments within established guidelines and timelines.Problem-Solving: Analyze information, identify issues, and develop appropriate solutions.Communication Skills: Clearly convey and receive information in both written and verbal form.Time Management: Prioritize multiple tasks, meet deadlines, and adapt to changing priorities.Stress Tolerance: Maintain professionalism and effectiveness in a fast-paced or occasionally high-pressure environment.Confidentiality: Exercise discretion and maintain sensitive information securely.Environmental ConditionsOffice Setting: Work is performed primarily in a professional office environment with controlled temperature and standard lighting.Noise Levels: Typically quiet to moderate, with occasional periods of higher activity during meetings or collaborative projects.Equipment Use: Frequent use of computers, phones, copiers, and other standard office equipment.Minimal Physical Risks: Limited exposure to hazards; occasional need to move light office materials or supplies (up to 50 lbs).Working ConditionsSchedule: Standard business hours with occasional need for overtime or flexible scheduling to meet project deadlines or attend events.Pace & Deadlines: Work may involve multiple priorities, time-sensitive tasks, and periods of high activity.Collaboration: Regular interaction and communication with team members, management, and external contacts.Technology Use: Consistent use of office software, email, and virtual meeting platforms.Professional Environment: Requires adherence to confidentiality, professionalism, and organizational policies at all times.This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.