Patient services

Westgaderm; Carrollton (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

West Georgia Dermatology in Carrollton, GA, is seeking a Patient Services Specialist to greet patients, manage front desk operations, and coordinate appointments. The role requires accuracy in data entry and efficient scheduling within a HIPAA-compliant environment.

Prospective candidates should have healthcare exposure, strong communication skills, and proficiency with Modernizing Medicine EHR. The position offers a collaborative team atmosphere and growth opportunities in a patient-focused

Qualifications

• High School Diploma or GED.
• Experience in a patient-facing role, preferably healthcare.
• Proficiency with Modernizing Medicine EHR.
• Excellent communication and customer service skills.

Responsibilities

• Warmly welcome patients upon arrival and ensure accurate check-in.
• Facilitate check-out, schedule follow-ups, and address patient needs.
• Use the Modernizing Medicine EHR to manage records and appointments.
• Handle incoming calls and respond to inquiries professionally.
• Collaborate with medical and billing teams for accurate communication and billing.

Skills

Excellent communication

Customer service

Multitasking

Detail-oriented

Education

High School Diploma or GED

Tools

Modernizing Medicine EHR

Job description

West Georgia Dermatology is currently seeking a motivated and service-oriented Patient Services Specialist. In this vital front-office role, you'll ensure all patients feel welcome and well-cared for by facilitating check-in and check-out, scheduling appointments, and maintaining patient records. Proficiency with the Modernizing Medicine Electronic Health Records (EHR) system and prior experience in a healthcare setting are strongly preferred.

Key responsibilities

• Warmly welcome patients upon arrival, ensuring they are checked in and that their information is accurate and up-to-date in our system.
• Facilitate smooth patient check-outs, scheduling follow-up appointments, and addressing any further patient needs.
• Use the Modernizing Medicine EHR system to manage patient records and appointments.
• Handle incoming phone calls and respond to patient inquiries in a professional and courteous manner.
• Collaborate with the medical and billing team to ensure accurate communication and billing processes.
• Maintain a clean and welcoming front office area, ensuring all patient forms and materials are adequately stocked.
• Ensure patient privacy and confidentiality in accordance with HIPAA regulations.
• Perform other administrative tasks as assigned.

Qualifications

• High School Diploma or GED.
• Previous experience in a patient-facing role, preferably in a healthcare setting.
• Proficiency in the Modernizing Medicine EHR system.
• Excellent communication and customer service skills.
• Detail-oriented with a strong ability to multitask.
• Basic knowledge of medical terminology.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

At West Georgia Dermatology, we are committed to providing excellent dermatological care in a supportive and welcoming environment. Our team is passionate about helping our patients achieve healthier, more confident lives. We offer a competitive compensation package, a collegial work environment, and opportunities for professional growth.

West Georgia Dermatology is an Equal Opportunity Employer. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, national origin, age, physical or mental disability, veteran status, or any other legally protected status.

We thank all candidates for their interest. However, only those selected for an interview will be contacted.