Patient Service Technician - Per Diem

MemorialCare; Long Beach (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

MemorialCare Health System in Long Beach, CA seeks a Patient Services Technician to provide clerical support in the Cardiac Recovery department. The role reports to a supervisor nurse and focuses on patient safety, comfort and satisfaction.

The position emphasizes accurate data entry, clear communication, and strong teamwork, with opportunities for certification maintenance and career growth.

Qualifications

• One-year recent experience as Unit Secretary or Ward Clerk (preferred).
• Proficient in Medical Terminology.

Responsibilities

• Accurate data entry in computer systems.
• Perform clerical tasks to support patient care areas.
• Communicate clearly with patients, families and caregivers.
• Support a safe and effective workplace through teamwork.
• Complete department competencies and required certifications.
• Handle inquiries to promote patient safety and comfort.

Skills

Medical Terminology

Customer Service

Unit Secretary experience

Education

High School Diploma or equivalent

Medical Terminology course

Basic computer skills

BLS (AHA) Certification

Customer Service Training

Job description

Title: Patient Services Technician

Location: Long Beach, CA

Department: Cardiac Recovery

Status: Per Diem

Shift: Days (8hr shifts)

Pay Rate*: $24.45/hr.

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

The Patient Services Technician provides support services at MemorialCare Long Beach Medical Center, primarily through assistance with clerical duties. This position reports at all times to a supervisor nurse. The Patient Services Technician independently seeks to identify and resolve questions and concerns from patients and their families, initiating contact with caregivers whenever appropriate. At all times he/she aims to ensure patient safety, comfort, and satisfaction.

Essential Functions and Responsibilities of the Job

• Demonstrates accuracy in computer input.
• Performs clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas. Organizes work to facilitate a smooth and efficient practice.
• Initiates and develops communication in order to promote a cohesive health care environment and facilitate effective working relationships.
• Communicates clearly and effectively verbally and in writing.
• Practices customer service excellence.
• Supports a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments.
• Performs other related duties as required to assist with the smooth operation of the assigned area.
• Completes age specific competency requirements of assigned department.
• Completes all required certifications of the Division of Nursing.
• To increase performance improvement and create a cooperative team environment the registered nurse creates and supports a ‘no gossip’ work environment. All issues and complaints go up to the supervisor and not to coworkers who can’t do anything about the issue.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more… Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Qualifications/Work Experience

• One-year recent experience as a Unit Secretary, CCT, GPT or as Ward Clerk in a comparable size facility, preferably within the same or similar specialty. (Preferred)
• Proficient in Medical Terminology

Education/Licensure/Certification

• High School Diploma or equivalency or evidence of higher education required.
• Completion of a Medical Terminology class.
• Basic computer skills
• Current American Heart Association BLScertification
• Customer Service Training
• One of the following: Past experience as a Unit Secretary, CCT, GPT (preferred) OR successful completion of one semester in an accredited RN program