Medical Equipment Delivery Driver

Adapt-Health-LLC; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth is seeking a Medical Equipment Technician to safely deliver and set up home medical equipment, educate customers on usage, and perform follow-up care and documentation. The role involves travel to patient homes, clinics, and care settings, with on-call duties outside standard hours.

A driver’s license and customer service experience are required. Responsibilities include maintaining equipment, complying with policies, promoting services, and ensuring reimbursement details are

Qualifications

• High School Diploma or equivalency is required.
• Entry level sales, customer service background essential.
• One year of military, delivery driver with sales component or health care technician experience considered related experience and preferred.
• Senior level requires two years of work-related experience and one year of exact job experience.

Responsibilities

• Develop and maintain knowledge of current HME products and regulations.
• Comply with company policies and procedures.
• Educate customers in proper use and care of respiratory and HME equipment at home.
• Complete required documentation following equipment setup, delivery or pickups.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely, accurate manner.
• Promote services and products to referral sources in the community.
• Develop reimbursement knowledge and document information for reimbursement.
• Assist with implementation of quality improvement programs.
• Maintain home oxygen systems and schedule visits.
• Safely drive and maintain company vehicle.
• Perform patient assessment and re-assessment for care.
• Perform routine maintenance and simple repairs on equipment.
• Report equipment hazards and incidents as required.
• On-call responsibilities during non-business hours.

Skills

Customer service

Communication

Empathy

On-call readiness

Safety awareness

Education

High School Diploma or equivalent

Tools

Driver's license

Job description

Medical Equipment Technician

Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long‑term care setting, clinic or any location deemed necessary to service patients.

Job Duties

• Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations.
• Comply with all applicable company policies and procedures.
• Educate customers in proper use and care of respiratory and HME equipment in a home setting.
• Complete required documentation following equipment setup, delivery or pickups as required.
• Assist with customer equipment problems under emergency conditions.
• Process all orders in a timely, accurate manner.
• Promote services and products to referral sources in the community as appropriate.
• Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
• Assist with implementation of quality improvement program to meet company policies.
• Maintain home oxygen systems through regularly scheduled visits to customers.
• Safely drive and maintain company vehicle.
• Perform patient assessment and re‑assessment for patient care.
• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies.
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Assume on‑call responsibilities during non‑business hours in accordance with company policy.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Responsible for cleaning equipment when assigned by supervisor or during downtime, following the Branch Maintenance and Cleaning Guidelines.
• Perform other related duties as assigned.

Minimum Job Qualifications

• High School Diploma or equivalency
• Entry level sales, customer service background essential
• One (1) year of military, delivery driver with sales component or health care technician experience considered related experience and preferred.
• Senior level requires two (2) years of work‑related experience and one (1) year of exact job experience.
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment

• Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds; must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of sitting and driving.
• Work environment may be stressful at times, as overall work activities and work levels fluctuate.
• May be exposed to unsanitary conditions in some home settings, hazardous materials, loud noise, extreme heat/cold, direct or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen, or high crime areas within the service community.
• Must be able to drive independently and travel as needed.
• May be exposed to angry or irate customers.
• Must be able to access the patient’s residence without assistance; mental alertness to perform essential functions of position.
• Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.