PATIENT SERVICE TECHNICIAN DME Driver

Stance Health Solutions, Inc; Tustin (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

SG Homecare in California seeks a Patient Service Technician to deliver and set up respiratory and durable medical equipment at customers’ homes or facilities. You will educate users on proper operation, maintain knowledge of available HME products, and ensure compliance with DOT and FDA guidelines.

You will manage your territory to meet service goals and respond to emergencies as required. Responsibilities include completing patient visit reports, assisting with equipment problems, processing

Responsibilities

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educates customers in the proper use and care of respiratory and durable medical equipment
• Complies with all applicable company policies and procedures
• Develops and maintains working knowledge of current Home Medical Equipment (HME) products and services offered by SG Homecare
• Maintains knowledge of applicable governmental regulations
• Manages territory to reach service goals and delivery of equipment and oxygen in accordance with industry standards and regulations including US DOT and FDA guidelines
• Completes written patient visit reports after setup and follow-up visits
• Assists in resolving customer equipment problems
• Fulfills administrative needs and processes orders timely and accurately
• Promotes services and products to referral sources in the community
• Develops technical knowledge of HME products and services provided by SG Homecare
• Assists with quality improvement to meet company, state, and federal standards
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment as required
• Reports equipment hazards and/or product incidents as required
• May clean, disinfect, and assist with equipment repairs
• Ensures vehicle is fueled and ready for use
• Keeps mileage and repair records up-to-date
• Ensures serialized equipment is delivered and tracked for inventory control
• Other duties as assigned
• Participate in mandatory on-call and call-back program to respond to emergencies

Job description

Description

Position Overview

The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.

Essential Job Functions

• Delivers and sets up required equipment in the customer’s residence or healthcare facility
• Educate customers in the proper use and care of respiratory and durable medical equipment.
• Complies with all applicable company policies and procedures.
• Develops and maintains working knowledge of:
• Current Home Medical Equipment (HME) products and services offered by SG Homecare
• All applicable governmental regulations
• Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
• Completes written patient visit reports, following setup and follow-up visits, as required.
• Assists in resolving customer equipment problems.
• Fulfill administrative needs and process all orders in a timely, accurate manner.
• Promotes services and products to referral sources in the community, as appropriate.
• Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
• Assists with the implementation of quality improvement to meet company, state, and federal standards.
• Maintains home oxygen systems through regularly scheduled visits to customers
• Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
• Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• May be required to clean, disinfect, and assist with equipment repairs.
• Ensure that the vehicle is always fueled and ready for use
• Keep mileage records and repair records up-to-date
• Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
• Other duties as assigned
• Must participate in mandatory on-call and call-back program to respond to emergencies

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.