Patient Service Technician

Super Care, LLC; Roseburg (OR); On-site; USD 38,000 - 54,000; Full time

Job summary

Rick's Medical Supply in Roseburg, OR is seeking a Patient Service Technician to deliver and set up durable medical equipment and educate patients on usage. You will maintain delivery records, assist with warehouse tasks, and travel to patient homes as needed.

The role requires a 21+ candidate with a valid driver’s license, ability to lift up to 50 lbs, and willingness to work on-call. Training and safety protocols are emphasized.

Qualifications

• Graduation from accredited high school or college is required.
• Team player-ability and reliability are important.
• Attention to detail and strong organization are essential.

Responsibilities

• Deliver, set-up and educate patients on DME equipment under supervision of Respiratory Therapist.
• Complete CPAP, Pulse Ox, mask fitting and other oxygen/DME equipment tasks.
• Maintain delivery/pick-up tickets and update Delivery Track; ensure paperwork is scanned.
• Unload and place equipment in designated areas and label susceptible items.
• Travel to patient homes for set-ups and recurring deliveries; communicate ETA with dispatch.

Education

Graduate from Accredited High School or college

Team player-ability

Reliable and Responsible

Detailed oriented

Strong organizational skills

Medical

Vision

Observed Holidays info

Paid Training

Paid Time Off

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Roseburg, OR, US

Who We Are:

Looking for a new opportunity? At Rick's Medical Supply, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Under the general supervision of the Branch Manager, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable MedicalEquipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities:

• Reports to work daily and is ready to work at the scheduled start time
• Must wear all safety equipment (i.e. back support and steel toed shoes)
• Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
• Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
• Completes initial Respironics/ResMed training program which includes annual competency assessment
• Provides patient education as part of the patient care activity according to the patient need
• Delivers respiratory, medical equipment and supplies to patients or clients
• Maintains current and update knowledge of respiratory and home care equipment
• Performs equipment set ups in a timely and professional manner
• Presents SuperCare through professional personal appearance and patient care activities
• Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
• Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
• Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
• Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
• Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
• Communicates back with dispatch and or patient if ETA cannot be met
• Adds necessary notes into Delivery Track on type of delivery
• Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
• Able to identify and label contaminated equipment that is picked up to be brought back to location
• Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
• Adhere to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
• Bag equipment in bag
• Transfer equipment back to location
• Unload and place equipment in “Dirty” (quarantine) designated area
• Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
• Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
• Must complete a physical inspection of vehicles and document daily
• Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
• Performs warehouse and office maintenance tasks as required
• Performs any other duties that may be requested by Supervisor or Management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment and vehicle
• Schedule- varying start times
• On Call if applicable-Includes rotational holidays, weekdays, and weekends
• Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliveries

Qualifications:

• Must be 21 years of age
• Valid Driver's License
• DOT certification (optional)
• Must be able to lift up to 50lbs

Education and or Experience:

• Graduate from Accredited High School or college
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What Rick's Medical Supply is About

"We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible. Stop by and see us! Our business is your good health."\

Company Business Hours - 8:30 AM – 5:30 PM PST