Patient Service Technician

SuperCare Health; Riverside (CA); On-site; USD 51,577,000 - 87,285,000; Full time

Job summary

SuperCare Health is seeking a Patient Service Technician to join our Riverside, CA team. The role involves delivery, setup, patient education, and pick-up of Durable Medical Equipment in patients' homes, under supervision of a Respiratory Therapist.

You will handle entry of delivery tickets, maintain Delivery Track records, and ensure safety with proper gear. Must be 21+, hold a valid driver’s license, and be able to lift up to 50 lbs.

Qualifications

• Must be 21 years of age.
• Valid Driver's License.
• DOT certification (optional).
• Must be able to lift up to 50lbs.

Responsibilities

• Delivery, set-up, patient education, and pick-up of Durable Medical Equipment (DME).
• Deliver respiratory and related equipment to patients and clients.
• Assist with equipment setup and training under supervision of a Respiratory Therapist.
• Maintain Delivery Track and paperwork, ensuring accurate records and serial numbers.
• Communicate ETA with dispatch and patients, update notes as needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time riverside, CA, US

Salary Range: $18.00 To $30.45 Annually

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

Under the general supervision of the Branch Manager, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable MedicalEquipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities:

• Reports to work daily and is ready to work at the scheduled start time
• Must wear all safety equipment (i.e. back support and steel toed shoes)
• Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
• Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
• Completes initial Respironics/ResMed training program which includes annual competency assessment
• Provides patient education as part of the patient care activity according to the patient need
• Delivers respiratory, medical equipment and supplies to patients or clients
• Maintains current and update knowledge of respiratory and home care equipment
• Performs equipment set ups in a timely and professional manner
• Presents SuperCare through professional personal appearance and patient care activities
• Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
• Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
• Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
• Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
• Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
• Communicates back with dispatch and or patient if ETA cannot be met
• Adds necessary notes into Delivery Track on type of delivery

  Qualifications:

  • Must be 21 years of age
  • Valid Driver's License
  • DOT certification (optional)
  • Must be able to lift up to 50lbs

  Education and or Experience:

  • Graduate from Accredited High School or college
  • Team player-ability
  • Reliable and Responsible
  • Detailed oriented
  • Strong organizational skills
  • Medical
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
  • Paid Training
  • Paid Time Off
  • Sick Time
  • Use of Company Vehicle
  • Employee Referral Reward Program
  • Employee Discount Program

  What SuperCare Health is About

  'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

  Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

  Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

  We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

  Company Business Hours - 8:30 AM – 5:30 PM PST