Dispatcher Lead

Rick’s Medical Supply, LLC; Roseburg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Rick's Medical is seeking a Lead Dispatcher/Patient Service Technician to join our Roseburg team. You will prepare daily routes, assist with equipment, and provide ETAs to the crew, ensuring smooth operations and excellent patient service under Branch Manager supervision.

You\'ll monitor orders, coordinate with transportation and customer service, and uphold company policies while maintaining a safe, professional work environment and up-to-date product knowledge.

Qualifications

• Must be 21 years of age.
• Valid driver's license with good driving record.
• DOT certification (optional).
• Must be able to lift up to 50 lbs.

Responsibilities

• Reports to work daily and is ready to work at the scheduled start time. Works Saturday assignments as needed or scheduled.
• Routes work orders that need to be delivered.
• Ensures each order is printed with necessary forms from Transport Manager.
• Reviews and corrects orders not completed from the previous day or canceled tickets.
• Monitors the grid every 10-15 minutes throughout the morning and day.
• Responsible for the daily monitoring of PSTs through Transport Manager.
• Assists and confirms team members are using the phone app correctly and communicating back to dispatch on all orders needing attention.
• Communicates with fellow team members on a regular basis regarding incoming or pending orders.
• Keeps track of all calls that are answered and work order/ccs related.
• Checks call log at the end of the day to ensure all items were handled accordingly.
• Assists Customer Service in troubleshooting patient calls that are equipment/ETA related.
• Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, and Referrals on ETA's.
• Ensures all paperwork from Courier Drivers, for deliveries made the previous day, is received and accurate prior to scanning into FileBound.
• Performs any other duties that may be requested by Supervisor or Management, such as performing duties as a Patient Service Technician.
• Understands and adheres to all of SuperCare Health company policies.
• Remains knowledgeable and up to date on all products.
• Maintains a professional, safe, and clean work environment.
• Responsible for providing CPAP, Pulse Ox, Mask Fitting, and any other oxygen/DME equipment under the supervision of a Respiratory Therapist.

Education

Graduate from Accredited High School or college

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher Lead

Full Time Roseburg, OR, US

11 days ago Requisition ID: 1078

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At Rick's Medical, a SuperCare Health company, you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Join our team at Rick's Medical as a Lead Dispatcher/Patient Service Technician (PST). Under the general supervision of the Branch Manager, you will play a crucial role in preparing the daily route, assisting with pulling necessary equipment, and providing Estimated Time of Arrivals (ETA) to fellow team members. As the Lead Dispatcher/PST, you will be responsible for ensuring smooth operations, effective communication, and exceptional patient service.

Responsibilities

• Reports to work daily and is ready to work at the scheduled start time Works Saturday assignments as needed or scheduled
• Routes work orders that need to be delivered
• Ensures each order is printed with necessary forms from Transport Manager
• Reviews and corrects orders not completed from the previous day or canceled tickets
• Monitors the grid every 10-15 minutes throughout the morning and day
• Responsible for the daily monitoring of PSTs through Transport Manager
• Assists and confirms team members are using the phone app correctly and communicating back to dispatch on all orders needing attention
• Communicates with fellow team members on a regular basis regarding incoming or pending orders
• Keeps track of all calls that are answered and work order/ccs related
• Checks call log at the end of the day to ensure all items were handled accordingly
• Assists Customer Service in troubleshooting patient calls that are equipment/ETA related
• Provides and updates Customer Service, Resp. Account Exec., Care Coordinator, and Referrals on ETA's
• Ensures all paperwork from Courier Drivers, for deliveries made the previous day, is received and accurate prior to scanning into FileBound
• Performs any other duties that may be requested by Supervisor or Management, such as performing duties as a Patient Service Technician
• Understands and adheres to all of SuperCare Health company policies
• Remains knowledgeable and up to date on all products
• Maintains a professional, safe, and clean work environment
• Responsible for providing CPAP, Pulse Ox, Mask Fitting, and any other oxygen/DME equipment under the supervision of a Respiratory Therapist

Qualifications

• Must be 21 years of age
• Valid driver's license with good driving record
• DOT certification (optional)
• Must be able to lift up to 50 lbs

Education and or Experience

• Graduate from Accredited High School or college
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What Rick's Medical is About

\"We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible. Stop by and see us! Our business is your good health.\"

Company Business Hours - 8:30 AM – 5:30 PM PST