*Patient Service Tech (Phlebotomist)

Cape Cod Healthcare Inc.; Mashpee (MA); On-site; USD 28,000 - 43,000; Full time

Job summary

Cape Cod Healthcare Inc. is seeking a Patient Service Technician (Phlebotomist) to provide quality patient care by collecting laboratory specimens and processing them per established guidelines at our Mashpee, MA locations.

You will perform blood collection, specimen handling, LIS data entry, and routine home/nursing home draws as part of a rotating, flex-hour schedule. Strong communication and adherence to HIPAA are essential.

Qualifications

• Ability to read, write and communicate in English.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or equivalent work experience.
• Valid Massachusetts Driver's License within 60 days of hire.

Responsibilities

• Provides front-line customer service for the laboratory, communicating professionally and confidentially with patients and staff.
• Collects blood samples via venipuncture, finger, and heel sticks; performs throat swabs and home-collected specimens.
• Processes specimens per test guidelines; maintains sample temperature for accuracy.
• Registers patient information into LIS accurately for billing and service tracking.
• Enters physician orders into LIS and ensures correct patient accounts.
• Maintains HIPAA and Medicare compliance knowledge applicable to phlebotomy.
• Sites cross-coverage across CCHC Laboratories; can open/close multiple sites as needed.
• Communicates specimen identity and results with physicians; resolves specimen problems with supervision as needed.
• Performs occasional stat draws at nursing homes, patient homes or physician offices; participates in on-call rotations.
• Fills supply orders, maintains phlebotomy stockrooms, and keeps drawing rooms clean and safe.

Skills

English communication

Medical terminology

Basic keyboarding

Teamwork

Education

High school diploma or equivalent

Basic phlebotomy program

Tools

Microsoft Office

Job description

• Patient Service Tech (Phlebotomist) Purpose of Position: To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

• Patient Service Tech (Phlebotomist) Purpose of Position: To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

• Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
• Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines.
• Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
• Properly register patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed.
• Enter the physicians' orders for lab work into the LIS accurately and on the correct patient account.
• Has basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
• Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site.
• Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
• *Handles specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
• *Performs an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
• *On a rotation for On-Call per contract.
• Fills supply orders for clients and collection sites.
• Keeps phlebotomy areas well stocked, including the stock room.
• Provides daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
• Works as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other related duties assigned by manager for departmental needs.

Functions/Tasks

• Patient/Customer Service
• Collects lab specimens/phlebotomy
• Processes lab specimens to be tested
• Admits patient information into LIS
• Order entry of lab tests
• Rotates to all CCHC Laboratories locations within region
• Handles specimen problems
• Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratory manager
• Fills supplies and stocking phlebotomy inventory

Qualifications

Patient Service Tech - Grade: CLAB6, Job Code: 911

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire. Must obtain Massachusetts State Driver's License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories' Driver Safety Training Program (and every 2 years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details

32/40 FLEX Hours Per Week. Float Position. Rotating days Monday - Saturday. Monday - Friday Shifts 930am - 530pm. Saturday shifts 645a-1215pm and no more than every other week. Occasional Holidays. This position requires flexibility to work at any of our CCHCLS sites to include Mashpee, Stoneman, and Bourne. May assist with shifts on Mid Cape and Lower Cape Regions as needed.

Organization

Cape Cod Healthcare Laboratory

Primary Location

Massachusetts-Mashpee

Department

CLB-CLAB -Outreach

Annual/Hourly

Hourly

Hiring Pay Range

20.46 - 31.16