Patient Service Team Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 58,942,000 - 103,929,000; Full time

Job summary

MedStar Health in Washington, DC, seeks an experienced administrative manager to oversee all administrative matters for a designated ambulatory practice or department. You will coordinate patient scheduling, registration and overflow, supervise administrative staff, manage office supplies, customer service, and daily workflow, including potential call center supervision where applicable.

The role requires 3-4 years in a healthcare setting, familiarity with computerized schedules and electronic

Qualifications

• Bachelor's degree in health care admin or related field preferred.
• One year of relevant education may be substituted for one year of required work experience.
• 3-4 years in a health care setting including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required.
• Working knowledge of IDX/GE centricity business systems preferred.
• CPR - Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations within 90 Days required.

Responsibilities

• Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department.
• Coordinates patient scheduling registration and managing patient overflow.
• Oversees daily functions of assigned administrative staff management of office supplies customer service and service recovery and daily operations workflow.
• Where applicable may be responsible for assisting in supervising call center staff.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Organization and prioritization

Education

Bachelor's degree in health care admin

Tools

IDX/GE Centricity

Job description

About the Job

General Summary of Position

Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department. Coordinates patient scheduling registration and managing patient overflow. Oversees daily functions of assigned administrative staff management of office supplies customer service and service recovery and daily operations workflow. Where applicable may be responsible for assisting in supervising call center staff.

Minimal Qualifications

Education

• Bachelor's degree in health care admin or related field preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years in a health care setting including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required and
• Working knowledge of IDX/GE centricity business systems preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations within 90 Days required

Knowledge Skills and Abilities

• Excellent interpersonal communication customer service skills and good telephone etiquette. Requires effective oral and written communication skills. Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
• Knowledge medical terminology ICD 9-CM and CPT coding; knowledge of policies procedures and rules/regulations of insurance companies; and a demonstrated ability to operate multi-line telephone system.
• Demonstrated computer skills including the use of electronic medical records scheduling systems and standard health care systems.
• Is well-versed in the insurances and has a strong understanding of Medical Assistance Managed Care and Medicare.
• Must have demonstrated ability to organize and lead administrative office associates and processes effectively.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.