Patient Service Team Coordinator

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a detail-oriented administrator to oversee financial and personnel operations for an ambulatory practice or department. You will coordinate patient scheduling, registration, and patient overflow, while leading administrative staff and managing office supplies and service recovery.

The role requires strong communication, excellent customer service, and proficiency with electronic medical records.

Qualifications

• Bachelor's degree in health care admin or related field preferred.
• 3-4 years in a health care setting including ambulatory care with scheduling and electronic records.
• CPR badge and clinical workflow familiarity within ambulatory/urgent care.

Responsibilities

• Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department.
• Coordinates patient scheduling registration and managing patient overflow.
• Oversees daily functions of administrative staff, management of office supplies, customer service and service recovery, and daily operations workflow.
• May supervise call center staff where applicable.

Skills

Interpersonal skills

Customer service

Communication

Ability to work under pressure

Education

Bachelor's degree in health care admin or related field

One year substitution clause for experience

Tools

EMR scheduling systems

IDX/GE Centricity

Multi-line phone system

Job description

About the Job

General Summary of Position

Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department. Coordinates patient scheduling registration and managing patient overflow. Oversees daily functions of assigned administrative staff management of office supplies customer service and service recovery and daily operations workflow. Where applicable may be responsible for assisting in supervising call center staff.

Minimal Qualifications

Education

• Bachelor's degree in health care admin or related field preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years in a health care setting including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records required and
• Working knowledge of IDX/GE centricity business systems preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation for MedStar Ambulatory and Urgent Care locations within 90 Days required

Knowledge Skills and Abilities

• Excellent interpersonal communication customer service skills and good telephone etiquette. Requires effective oral and written communication skills. Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
• Knowledge medical terminology ICD 9-CM and CPT coding; knowledge of policies procedures and rules/regulations of insurance companies; and a demonstrated ability to operate multi-line telephone system.
• Demonstrated computer skills including the use of electronic medical records scheduling systems and standard health care systems.
• Is well-versed in the insurances and has a strong understanding of Medical Assistance Managed Care and Medicare.
• Must have demonstrated ability to organize and lead administrative office associates and processes effectively.

This position has a hiring range of

USD $20.57 - USD $36.27 /Hr.