Patient Service Specialist - Orthopaedics

Cleveland Clinic; Union (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Cleveland Clinic Union Hospital is seeking a Patient Service Specialist in Orthopaedics to join a dedicated team in Dover, Ohio. The role focuses on delivering patient-centered service, managing registration, scheduling, and insurance verification for surgical patients and those admitted or awaiting procedures.

The caregiver will work full-time, with day shifts, and contribute to a welcoming, efficient, and compliant patient experience, including coordination of MyChart education and interpreter

Qualifications

• High School Diploma or GED with 2 years in patient registration, scheduling, insurance processing or customer service.
• OR an Associate’s Degree with 1 year of experience.
• OR a Bachelor’s Degree.

Responsibilities

• Provide comprehensive, proactive patient and visitor experience.
• Perform patient registration, visit preparation, telephone triage, and insurance verification.
• Handle co-pay collection, patient tracking, scheduling, and arrival/departure desk activities.
• Screen and coordinate interpreter services and educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Telephone triage

MyChart education

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment Pass

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title: Patient Service Specialist - Orthopaedics

Location: Dover

Facility: Union Hospital

Department: UPS East Ohio Orthopaedics-Cleveland Clinic Union Hospital

Job Code: B15028

Shift: Days

Schedule: 7:00am-5:00pm/8:00am-4:30pm

Job Summary

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the‑art technology and provide stellar patient care.

Cleveland Clinic i s the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The caregiver in this role will p rovide customer service to patients who are being admitted or have had a surgical procedure done.

A caregiver in this position works full-time, 7:30am-4:30pm or 8:00am-5:00pm.

A caregiver who excels in this role will:

• Prov ide a comp rehensive , proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High S chool D iploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an A ssociate’s D egree and one year of experience
• OR a B achelor’s D egree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.